Field-Based Resolution Expert

5 days ago


Manchester, United Kingdom United Utilities Full time
Key Responsibilities

In this Customer Support Technician role, you will be working closely with customers to resolve their issues on the public sewerage network. Your primary tasks will involve:

  1. Investigating customer complaints and initiating corrective actions
  2. Collecting data and producing high-quality reports using United Utilities' corporate IT systems
  3. Maintaining accurate records and updating sewer maps
  4. Providing exceptional customer service, ensuring customer satisfaction and loyalty

As a valued member of the team, you will contribute to the overall success of United Utilities by delivering results-driven solutions that meet customer needs and expectations.



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