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Telecare Operations Manager

2 months ago

Derby, Derby, United Kingdom Neway International Ltd Full time

Job Title: Telecare Team Leader

Job Summary:

Neway International Ltd is seeking a highly skilled and experienced Telecare Team Leader to join our team. As a Telecare Team Leader, you will be responsible for leading and developing a team of professionals who provide a customer-focused 24/7 professional telecare alarm service.

Main Responsibilities:

  • Lead and manage a team of telecare professionals to ensure the provision of an efficient, effective, courteous, and professional service to all service users and other services.
  • Contribute to the effective running of the service area through attendance at meetings and training events as required.
  • Provide operational management for the telecare service, with particular emphasis on providing leadership and direction to the team and the provision of the 24/7 emergency response service.
  • Responsible for the provision of a professional 24-hour/7 days service, providing support in cases of escalated and complex queries.
  • Lead, develop, and motivate a team to ensure that the service is seen as leading edge both from within and outside the organisation.

Requirements:

  • Experience in leading and managing a team of professionals in a customer-facing role.
  • Strong communication and interpersonal skills, with the ability to work effectively with colleagues and stakeholders.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Knowledge of telecare services and emergency response procedures.
  • Ability to lead and motivate a team to achieve high standards of customer service.