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Key Holder

2 months ago

Oxford, Oxfordshire, United Kingdom Hotel Chocolat Full time

Hotel Chocolat is seeking a passionate and enthusiastic Key Holder to join our cafe and retail team in Gloucester Quays.

About the Role:

We're looking for someone who can engage with our guests to showcase our products in a warm and personable manner, ensuring an amazing experience is delivered through excellent product and brand knowledge.

Key Responsibilities:

  • Welcome and serve our customers with a smile, providing excellent service during their visit.
  • Manage the till and queue, processing transactions, refunds, and exchanges while responding to customer feedback.
  • Learn about our range of products, including how we sell, grow cocoa, and manufacture our products, as well as our commitments to sustainability and ethics.
  • Run tasting sessions and demonstrations of products to showcase our offerings.
  • Work with the team to support with deliveries and stock, maintaining the appearance of the store and café areas.
  • Prepare hot and cold drinks, ice creams, and snacks according to our guidelines and processes while adhering to our allergens, quality, and health and safety standards.

What We Offer:

  • A competitive hourly rate of £ per hour (London stores - £13.00 per hour), Republic of Ireland - €14.50 per hour.
  • Incentives based on performance.
  • 50% unlimited staff discount to treat yourself and your friends and family.
  • 70% discount off a stay in our Hotel in St Lucia.
  • We recognize that our employees may wish to balance their work and family/home life and therefore we are open to discussions around flexible working.
  • A chance to work in an exciting, innovative, and expanding company.

About Us:

Hotel Chocolat has built a strong position as the UK's favourite premium chocolate brand, offering a range extending from luxury giftable chocolates to alcohol and our pioneering drinking chocolate system; the VelvetiserTM. Our mission is to make people happy through chocolate, and we're looking for someone who shares our passion and values.