Retail Operations Manager

2 months ago


Blackburn, Blackburn with Darwen, United Kingdom Boots Full time
About the Role

We're seeking a talented and motivated individual to join our team as an Assistant Manager Retail. As a key member of our store leadership team, you'll be responsible for inspiring and leading your team to deliver exceptional customer experiences and drive business growth.

Key Responsibilities
  • Lead, challenge, and inspire your team to deliver business growth by providing exceptional customer service and care.
  • Report into the Store Manager and assist in driving customer experience, sales, and business KPIs.
  • Deliver a sustainable and efficient retail and pharmacy operating platform in your store to ensure stock availability, control costs, minimize loss, and meet customer expectations.
  • Conduct regular reviews, audits, and risk assessments to protect patient and public safety.
What You'll Need
  • Confident leadership skills with the ability to coach and develop others.
  • Excellent communication skills, with the ability to act as a brand ambassador for Boots.
  • A strong understanding of how to lead and deliver a company strategy, with the ability to implement in-store to drive strong performance results.
  • Ability to work at pace and react to changing customer needs.
  • A collaborative personality and ability to succeed in a team-centered approach.
  • Experience in keeping up-to-date with your own learning and development.
What We Offer
  • Discretionary annual bonus.
  • Generous employee discounts.
  • Flexible benefits scheme, including discounted gym membership, life assurance, activity passes, holiday buying, and more.

We're proud to be an equal opportunity employer, passionate about embracing diversity and providing a positive and inclusive working environment for all. If you're passionate about delivering exceptional customer experiences and driving business growth, we'd love to hear from you.



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