Retail Store Manager

1 week ago

Blackburn, Blackburn with Darwen, United Kingdom Kenect Recruitment Full time

Job Title: Retail Store Manager

Job Summary:

We are seeking a highly skilled and experienced Retail Store Manager to join our team at Kenect Recruitment. As a Retail Store Manager, you will be responsible for leading a team of sales assistants and ensuring the smooth operation of the store.

Key Responsibilities:

  • The recruitment, training, and development of all colleagues.
  • Take accountability for shrinkage.
  • Administration of Maxtime, responding to emails & other basic admin.
  • Publishing Rota's two weeks in advance & authorising holidays within adequate time.
  • Ensuring you and others adhere to health and safety policies and procedures.
  • Ensuring your store is H&S compliant.
  • Take responsibility for reporting and chasing up any IT, H&S or maintenance issues.
  • Ensuring the front and back of house is clean and tidy at all times.
  • Cash and banking - completing in a timely manner whilst adhering to policies and procedures.
  • Create a positive working environment for colleagues.
  • Create a positive experience for all customers.
  • Supporting and managing sales assistants to assist customers efficiently and politely.
  • Assisting and managing sales assistants to ensure they are productive in the warehouse whilst maintaining cleanliness.
  • Handling feedback, queries, and complaints from customers in a timely and professional manner.
  • Policing visual merchandising and replenishment standards.
  • Adhering to, and ensuring others adhere to loss prevention policies and procedures.
  • Developing Assistant Managers and Supervisors and supporting their growth within the Company.
  • Communicating effectively with Area Manager and other areas of the business to ensure the smooth operation of your store and prevent potential issues.
  • Ensure the compliance of right to work.

Behaviours:

  • Patience and the ability to meet deadlines under pressure.
  • Excellent customer service skills and the ability to maintain a customer-focused environment.
  • Ability to collaborate with different people and as part of a team.
  • Communication skills, including written and verbal communication.
  • Leadership skills to motivate the team of Assistant Managers, Supervisors and Sales Assistants to drive results.
  • Commitment to continuous learning and the ability to adapt to changing circumstances.
  • Empathy and approachability for all team members.
  • Create an environment for people to thrive.

This is an excellent opportunity to join a growing company and develop your skills and experience as a Retail Store Manager.

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