Retail Store Manager
4 weeks ago
Job Title: Retail Store Manager
Job Summary:
We are seeking an experienced Retail Store Manager to join our team at Kenect Recruitment. As a Retail Store Manager, you will be responsible for leading a team of sales assistants and ensuring the smooth operation of the store.
Key Responsibilities:
- Recruit, train, and develop sales assistants
- Take accountability for shrinkage and administration of Maxtime
- Publish rota's two weeks in advance and authorise holidays
- Ensure health and safety policies and procedures are adhered to
- Take responsibility for reporting and chasing up IT, H&S, or maintenance issues
- Ensure the front and back of house is clean and tidy at all times
- Cash and banking - complete in a timely manner while adhering to policies and procedures
- Create a positive working environment for colleagues and a positive experience for customers
- Support and manage sales assistants to assist customers efficiently and politely
- Assist and manage sales assistants to ensure they are productive in the warehouse while maintaining cleanliness
- Handle feedback, queries, and complaints from customers in a timely and professional manner
- Policing visual merchandising and replenishment standards
- Adhere to and ensure others adhere to loss prevention policies and procedures
- Develop Assistant Managers and Supervisors and support their growth within the Company
- Communicate effectively with Area Manager and other areas of the business to ensure the smooth operation of the store and prevent potential issues
- Ensure the compliance of right to work
Behaviours:
- Patience and the ability to meet deadlines under pressure
- Excellent customer service skills and the ability to maintain a customer-focused environment
- Ability to collaborate with different people and as part of a team
- Communication skills, including written and verbal communication
- Leadership skills to motivate the team of Assistant Managers, Supervisors, and Sales Assistants to drive results
- Commitment to continuous learning and the ability to adapt to changing circumstances
- Empathy and approachability for all team members
- Create an environment for people to thrive
This is an excellent opportunity to join a growing company and develop your skills as a Retail Store Manager.
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