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Customer Service Assistant

1 month ago

Maidstone, Kent, United Kingdom Ministry of Justice Full time

    We are seeking a highly organized and detail-oriented Support Service Coordinator to join our team at HM Prison Maidstone. In this role, you will be responsible for providing administrative support to the establishment, ensuring the smooth operation of daily routine tasks.

    Key Responsibilities:

  • Administrative Support: Provide high-quality administrative support to the team, including data entry, filing, and record-keeping.
  • Transaction Processing: Process transactions efficiently and accurately, ensuring compliance with policies and procedures.
  • Communication: Communicate effectively with colleagues, stakeholders, and external partners, providing excellent customer service.
  • Problem-Solving: Identify and resolve administrative issues promptly, escalating complex problems to senior staff as necessary.

    Requirements:

  • Excellent Communication Skills: Ability to communicate effectively with diverse stakeholders, both verbally and in writing.
  • Administrative Experience: Previous experience in an administrative role, with a strong understanding of transactional processing and data management.
  • Organizational Skills: Ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment.

    What We Offer:

  • Competitive Salary: A competitive salary and benefits package, including a season ticket loan scheme and childcare vouchers.
  • Opportunities for Development: Access to training and development opportunities, including equality and diversity training and an individual induction program.
  • Hybrid Working: The opportunity to work from home and other MoJ sites, with the flexibility to balance work and personal life.

    How to Apply:

    If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your CV and a cover letter, to the Ministry of Justice Resourcing team.