Service Desk Manager
1 month ago
PRS is seeking a highly skilled Service Desk Manager to oversee our facilities management service desk team. As a key member of our FM team, you will be responsible for ensuring that client inquiries and technical issues are handled efficiently and effectively.
Key Responsibilities:- Supervise a team of 8 service desk technicians and 2 team leaders, providing guidance and support to ensure high levels of customer satisfaction.
- Collaborate with other FM departments to maintain system performance and ensure seamless service delivery.
- Monitor ticketing in the FM system, raise Purchase Orders (POs), and ensure adherence to company policies.
- Oversee training for new hires and ongoing development of existing staff.
- Prepare performance reports and present to management.
- At least two years of experience in facilities maintenance and a supervisory or management role, ideally in technical support.
- Strong problem-solving skills, attention to detail, organizational ability, and effective communication with technical and non-technical users.
- Annual leave
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- On-site parking
- Paid volunteer time
- Referral programme
- Sick pay
- Store discount
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Service Desk Manager
2 months ago
Fareham, United Kingdom CV-Library Full timeJob Types: Full-time, Permanent Location: Fareham As the Service Desk Manager, you will oversee the service desk team and ensure smooth communication between the desk and on-site service management. You’ll play a key role in maintaining service quality and managing client expectations. This position requires strong leadership, excellent people...
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Service Desk Manager
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Fareham, United Kingdom CBW Staffing Solutions Ltd Full timeService Desk ManagerCBW Staffing Solutions Ltd is seeking an experienced Service Desk Manager to join their team in Fareham. The ideal candidate will have a minimum of 2 years of experience managing a service desk in a fast-paced environment and proven experience in managing and leading a large team.Key Responsibilities:• Team Leadership: Support the...
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Service Desk Manager
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Fareham, Hampshire, United Kingdom CBW Staffing Solutions Full timeService Desk ManagerWe are seeking an experienced Service Desk Manager to join our team in Fareham. As a Service Desk Manager, you will be responsible for leading a team of service desk professionals in delivering exceptional customer service to our clients.Key Responsibilities:Lead a team of service desk professionals in delivering exceptional customer...
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Service Desk Manager
1 month ago
Fareham, Hampshire, United Kingdom CBW Staffing Solutions Full timeService Desk ManagerWe are seeking an experienced Service Desk Manager to join our team in Fareham. As a Service Desk Manager, you will be responsible for leading a team of service desk professionals in delivering exceptional customer service to our clients.Key Responsibilities:Lead a team of service desk professionals in delivering exceptional customer...
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Service Desk Manager
1 month ago
Fareham, Hampshire, United Kingdom CBW Staffing Solutions Full timeService Desk Manager OpportunityWe are seeking an experienced Service Desk Manager to join our team in Fareham. As a key member of our service delivery team, you will be responsible for leading a team of service desk professionals in delivering exceptional customer service to our clients.Key Responsibilities:Lead a team of service desk professionals in...
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Service Desk Manager
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Fareham, United Kingdom Invictus Group Full timeJob Title: Service Desk ManagerJob Summary:We are seeking an experienced Service Desk Manager to lead our service desk team and ensure smooth communication between the desk and on-site service management. As a key member of our facilities management team, you will play a crucial role in maintaining service quality and managing client expectations.Key...
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Service Desk Manager
1 month ago
Fareham, United Kingdom Invictus Group Full timeJob Title: Service Desk ManagerJob Summary:We are seeking an experienced Service Desk Manager to lead our service desk team and ensure smooth communication between the desk and on-site service management. As a key member of our facilities management team, you will play a crucial role in maintaining service quality and managing client expectations.Key...
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Service Desk Manager
3 weeks ago
Fareham, Hampshire, United Kingdom CBW Staffing Solutions Full timeJob DescriptionCBW Staffing Solutions is seeking an experienced Service Desk Manager to join their team in Fareham. As a key member of the facilities management team, you will be responsible for leading a team of service desk professionals in delivering exceptional customer service to clients.Key Responsibilities:Team Leadership: Lead a team of service desk...
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Service Desk Manager
1 month ago
Fareham, United Kingdom CBW Staffing Solutions Full timeService Desk Manager - Fareham, Southampton - £40,000 per annum Do you have exceptional Customer Service experience and have previously managed a team within FM?CBW are looking for an experienced Service Desk Manager to join an amazing team in Fareham.Brief overview:Monday - Friday 8:30am - 5pmPermanent position £40,000 per annum Office based Parking...
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Service Desk Manager
3 weeks ago
Fareham, United Kingdom CBW Staffing Solutions Ltd Full timeService Desk Manager - Fareham, Southampton - £40,000 per annumDo you have exceptional Customer Service experience and have previously managed a team within FM?CBW are looking for an experienced Service Desk Manager to join an amazing team in Fareham.Brief overview: Monday - Friday 8:30am - 5pm Permanent position £40,000 per annum Office based Parking...
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Service Desk Operations Manager
3 weeks ago
Fareham, Hampshire, United Kingdom Invictus Group Full timeService Desk Operations ManagerAt Invictus Group, we are seeking a highly skilled Service Desk Operations Manager to oversee the service desk team and ensure smooth communication between the desk and on-site service management. This key role requires strong leadership, excellent people skills, and the ability to manage a team in a fast-paced facilities...
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Service Desk Manager Position
3 weeks ago
Fareham, Hampshire, United Kingdom CBW Staffing Solutions Full timeService Desk Manager Job DescriptionCBW Staffing Solutions is seeking an experienced Service Desk Manager to join our team in Fareham. As a Service Desk Manager, you will be responsible for leading a team of service desk professionals in delivering exceptional customer service to our clients.Key Responsibilities:Team Leadership: Support the Service Desk...
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Service Desk Manager Position
4 weeks ago
Fareham, Hampshire, United Kingdom CBW Staffing Solutions Full timeService Desk Manager RoleCBW Staffing Solutions is seeking an experienced Service Desk Manager to join our team in Fareham. As a Service Desk Manager, you will be responsible for leading a team of service desk professionals in delivering exceptional customer service to our clients.Key Responsibilities:Team Leadership: Support the Service Desk Leads in...
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Service Desk Manager Position
3 weeks ago
Fareham, Hampshire, United Kingdom CBW Staffing Solutions Full timeService Desk Manager RoleCBW Staffing Solutions is seeking an experienced Service Desk Manager to join our team in Fareham. As a Service Desk Manager, you will be responsible for leading a team of service desk professionals in delivering exceptional customer service to our clients.Key Responsibilities:Team Leadership: Provide guidance and support to team...
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Service Desk Operations Manager
3 weeks ago
Fareham, Hampshire, United Kingdom CBW Staffing Solutions Full timeService Desk Manager - Fareham, Southampton - £40,000 per annumCBW Staffing Solutions is seeking an experienced Service Desk Manager to join our team in Fareham. The ideal candidate will have a proven track record of managing a service desk in a fast-paced environment and have experience in facilities management.Key Responsibilities:Team Leadership: Support...
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Service Desk Manager Position
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Fareham, Hampshire, United Kingdom CBW Staffing Solutions Full timeService Desk Manager OpportunityWe are seeking an experienced Service Desk Manager to join our team at CBW Staffing Solutions. The successful candidate will be responsible for leading a team of IT support specialists, ensuring exceptional customer service and effective management of service requests.Key Responsibilities:Team Leadership: Support the Service...
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IT Service Desk Director
4 weeks ago
Fareham, Hampshire, United Kingdom Invictus Group Full timebJob Title:/b IT Service Desk DirectorbrbrbJob Summary:/bbrInvictus Group is seeking an experienced IT Service Desk Director to oversee the service desk team and ensure smooth communication between the desk and on-site service management. The ideal candidate will have strong leadership skills, excellent people skills, and the ability to manage a team in a...
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Service Desk Manager Position
2 weeks ago
Fareham, Hampshire, United Kingdom CBW Staffing Solutions Full timeEssential Job RequirementsService Desk Manager - Fareham, Southampton - £40,000 per annumDo you have exceptional Customer Service experience and have previously managed a team within FM?CBW Staffing Solutions are looking for an experienced Service Desk Manager to join an amazing team in Fareham.Brief OverviewMonday - Friday8:30am - 5pmPermanent...
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Service Desk Manager
3 weeks ago
Fareham, Hampshire, United Kingdom PRS Full timeJob Title: Service Desk Manager - Facilities ManagementJob Summary: We are seeking a highly skilled Service Desk Manager to oversee our facilities management service desk team.Key Responsibilities:* Supervise a team of 8 and 2 team leaders* Ensure high levels of customer satisfaction* Mentor staff and guide day-to-day operations* Collaborate with other FM...
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Service Desk Manager
2 months ago
Fareham, Hampshire, United Kingdom Invictus Group Full timeJob Types: Full-time, Permanent Location: Fareham As the Service Desk Manager, you will oversee the service desk team and ensure smooth communication between the desk and on-site service management. You’ll play a key role in maintaining service quality and managing client expectations. This position requires strong leadership, excellent people skills,...