Service Desk Manager

1 month ago


Fareham, United Kingdom PRS Full time
Job Title: Service Desk Manager - FM

PRS is seeking a highly skilled Service Desk Manager to oversee our facilities management service desk team. As a key member of our FM team, you will be responsible for ensuring that client inquiries and technical issues are handled efficiently and effectively.

Key Responsibilities:
  • Supervise a team of 8 service desk technicians and 2 team leaders, providing guidance and support to ensure high levels of customer satisfaction.
  • Collaborate with other FM departments to maintain system performance and ensure seamless service delivery.
  • Monitor ticketing in the FM system, raise Purchase Orders (POs), and ensure adherence to company policies.
  • Oversee training for new hires and ongoing development of existing staff.
  • Prepare performance reports and present to management.
Requirements:
  • At least two years of experience in facilities maintenance and a supervisory or management role, ideally in technical support.
  • Strong problem-solving skills, attention to detail, organizational ability, and effective communication with technical and non-technical users.
What We Offer:
  • Annual leave
  • Bereavement leave
  • Company events
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Enhanced maternity leave
  • Enhanced paternity leave
  • Free parking
  • Health & wellbeing programme
  • On-site parking
  • Paid volunteer time
  • Referral programme
  • Sick pay
  • Store discount

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