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Service Performance Manager

2 months ago


Corsham, Wiltshire, United Kingdom Babcock International Group Full time

About the Role

We are seeking a highly skilled Service Performance Manager to join our team at Babcock International Group. As a Service Performance Manager, you will play a critical role in ensuring the delivery of high-quality services to our customers.

Key Responsibilities

  • Develop and implement performance management processes to drive operational excellence and continuous improvement.
  • Collaborate with cross-functional teams to identify and mitigate risks, and develop strategies to improve service delivery.
  • Design and implement key performance indicators (KPIs) to measure service performance and drive business outcomes.
  • Provide expert advice and guidance to stakeholders on performance management best practices and industry standards.
  • Lead improvement projects to enhance service delivery and drive business growth.

Requirements

  • Proven experience in performance management, risk management, and continuous improvement.
  • Knowledge of ISO requirements, including ISO 9001, ISO 27001, and ISO 20000.
  • ITIL Practitioner V3 or V4 certification.
  • Ability to achieve and maintain Security Check (SC) security clearance.

What We Offer

  • Competitive salary and benefits package.
  • Generous holiday allowance and matched contribution pension scheme.
  • Employee share scheme and employee shopping savings portal.
  • Payment of Professional Fees and special paid leave for reservists in the armed forces.