Service Performance Manager
4 weeks ago
Job Title: Service Performance Manager
Location: Corsham Wiltshire + Hybrid Working Arrangements
Compensation: Competitive Salary + Benefits
Role Type: Full time / Permanent
Role ID: SF
At Babcock, we're working to create a safe and secure world, together. As a Service Performance Manager, you'll play a crucial role in ensuring the delivery of high-quality services.
The Role
As a Service Performance Manager, you'll be responsible for managing performance processes, including problem management, risk management, and continuous improvement. You'll support Service Delivery to ensure timely, cost-effective, and high-quality delivery of services.
Key responsibilities include:
- Delivering effective performance management for Service Delivery, engaging management in reporting dialogue
- Providing advice and support to moderate conflict, resolve challenges, and ensure deliverables
- Ensuring performance management compliance against governance, directives, and international standards
- Managing improvement projects across Service Delivery
This role is full-time, 37 hours per week, with hybrid working arrangements. Agile working may be available, applying principles of fairness and consistency while ensuring business needs are met.
Essential Experience
Knowledge of ISO requirements, including ISO, ISO, and ISO
Experience in risk and problem management, developing performance management metrics, and reporting structure
Understanding of commercial and/or satellite communications (advantageous)
Qualifications
ITIL Practitioner V3 or V4
Security Clearance
The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role.
What We Offer
- Generous holiday allowance
- Matched contribution pension scheme, with life assurance
- Employee share scheme
- Employee shopping savings portal
- Payment of Professional Fees
- Reservists in the armed forces receive 10-days special paid leave
- Holiday Trading is a benefit that allows employees to buy additional leave or sell up to one working week of annual leave
- 'Be Kind Day' enables employees to take one working day's paid leave a year to undertake volunteering work
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