Holiday Park Operations Manager
3 weeks ago
The ideal candidate will have a solid background of managing a holiday park with multiple profit centres. Reporting to the Regional Director, we are seeking an experienced operator to manage the team successfully, someone who is an enthusiastic and engaging leader and has the ability to maximize sales, profitability, and customer service to position the company as a brand of choice. The successful candidate will have a can-do attitude to manage and grow the teams and operations. You will also be accountable for the running of all the park through the effective motivation and management of all areas, ensuring excellent customer service.
Responsibilities:
• Recruiting, retaining, motivating, training and consistently developing the department heads along with their direct reports to ensure we get the best from our people and deliver/exceed our guest expectations.
• Managing, organising, controlling and supervising efficiently all elements of the park in line with current company policies and procedures ensuring delivery of the financial target of the park.
• Taking full responsibility of all revenue streams including Holiday Home Sales and Owners, on-park spend and all park overheads whilst being directly accountable for the operation of all areas of the park in accordance with company standards of product, presentation and service.
• Managing, organising, controlling and supervising the process of any specified capital expenditure as directed by the Regional Director ensuring financial, conceptual and phasing objectives are achieved in line with company policy.
• Managing agreed budgets of controllable expenses and wage costs, alongside determining and implementing strategies to increase year-on-year sales and to achieve agreed gross profit margins throughout all units/departments.
Requirements:
• Strong business and financial acumen, with a passion for customer focus.
• An honest, professional and respectful approach.
• An ability to influence & negotiate.
• Experience of planning & organising projects.
• You will have extensive senior management experience, have high levels of standards in customer experience and can demonstrate the ability to manage multiple revenue streams.
• Holiday park experience desirable but not essential.
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