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Technical Support Specialist

1 month ago

Chipping Norton, Oxfordshire, United Kingdom Precision People Full time
Technical Support Engineer

At Precision People, we are seeking a highly motivated and technically skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing technical support for our in-vehicle and out-station camera systems and back-office software.

Key Responsibilities:
  • Provide first-line technical support to customers experiencing issues with in-vehicle and out-station camera systems and back-office software.
  • Collaborate with internal teams (DevOps) to ensure customer satisfaction.
  • Stay up-to-date on the latest technologies related to in-vehicle camera systems and back-office software.
  • Participate in ongoing training programs to maintain technical expertise.
  • May provide on-site technical support to customers when necessary (depending on location).
Requirements:
  • Minimum of 2 years of experience in technical support, preferably in a hardware and software environment.
  • Strong understanding of computer hardware and software principles.
  • Experience troubleshooting electronic devices and software applications.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Strong working knowledge of Linux systems a plus.
  • Strong working knowledge of network infrastructure.
  • Experience with video surveillance systems and software a plus.