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Locality Coordinator
2 months ago
About the Role
This is an exciting opportunity to join our team at Torbay and South Devon NHS Foundation Trust as a Locality Coordinator. As a key member of our community health team, you will play a vital role in coordinating care for patients in their own homes.
Key Responsibilities
- Coordinate care for patients in their own homes, working closely with health and social care professionals to ensure seamless delivery of services.
- Facilitate regular multi-disciplinary meetings to discuss patient care and ensure effective communication between teams.
- Liaise with health and social care colleagues, including voluntary sector representatives, to support patients in their own homes.
- Support the development of case finding tools to identify patients at risk of loss of independence or unnecessary hospital admission.
- Provide high-quality customer service, recording contact information and supporting the initial prioritization of contacts.
- Maintain IT-based information systems and produce key performance data.
Requirements
- Good general education and a good command of the English language, verbal and written.
- Knowledge of office administration/customer services acquired through training or experience to diploma level or equivalent qualification.
- Knowledge of Health and Social Care administration and processes.
- Experience in using multiple database computer systems and working in an office environment.
- Awareness of Care Act 2014 legislation and experience of working with confidential information.
Desirable Qualifications and Experience
- NVQ in Health and Social Care.
- Customer care/reception training.
- Experience of NHS/DCC IT systems, including Systmone, CareFirst 6, Nervecentre, ESR, Allocate, IHCS, etc.
- Knowledge/familiarity with medical terminology.
- Experience of working with healthcare professionals/previous experience in the NHS.
Working Environment
This role will be based within our community health team, working in a busy and demanding environment. You will be required to work well in a team, communicate effectively with a wide range of people, and have excellent communication skills, verbal and written.
