Technical Machine Service Engineer

4 weeks ago

London, Greater London, United Kingdom Encore Machinery Ltd Full time
Technical Machine Service Engineer

Encore Machinery Ltd is seeking a skilled Technical Machine Service Engineer to join our dynamic technical support team. As a key member of our team, you will be responsible for providing remote and onsite technical service support, including installation, maintenance, and repair of print finishing and packaging machinery.

Key Responsibilities:
  • Provide technical support and troubleshooting for mechanical and electrical faults
  • Conduct machinery demonstrations and installations, and deliver training to customers and partners
  • Diagnose and resolve technical issues with minimal downtime, using advanced troubleshooting techniques
  • Build strong customer relationships and deliver a first-class service experience
  • Engage in technical problem-solving across multiple technologies, including mechanical hardware, electrical systems, and software-based troubleshooting
  • Manage and control vehicle parts stock to ensure maximum first-time fixes
  • Collaborate with overseas manufacturers and suppliers during site visits to understand and implement technical action plans
Requirements:
  • Relevant technical qualifications (mechanical/electrical) and an understanding of the print or packaging sector
  • Excellent diagnostic and troubleshooting skills for mechanical and electrical faults
  • Ability to read and interpret electrical and mechanical schematics
  • Strong communication skills with the ability to engage with stakeholders at all levels
  • Highly self-motivated and capable of working independently with minimal supervision
  • Ability to tow a trailer and hold a clean driving licence
What We Offer:
  • Competitive salary, plus overtime opportunities
  • Fully equipped company van provided for business use
  • 23 paid holidays, plus all bank holidays
  • Overtime, overnight allowances, and other expense reimbursements
  • Company pension scheme to support your long-term financial security

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