Customer Service Representative

2 weeks ago

Leicester, Leicester, United Kingdom Markerstudy Group Full time
{"title": "Customer Service Agent", "description": "

Develop Your Skills with Us

At Markerstudy Group, we're committed to helping you grow and develop your customer service and administration skills. As a Customer Service Agent, you'll play a vital role in supporting our Deployment Centre Supervisor and ensuring the smooth operation of our service centre in Leicester.

Your Key Responsibilities:

  • Complete general administration duties to support the Deployment Centre Supervisor, ensuring high compliance on all documentation.
  • Provide help and support to all colleagues and customers both internally and externally.
  • Ensure the efficient running of the network scheduling system by manually intervening where required and maintaining effective communication with external customers, Technicians, and the Deployment Centre Supervisor.
  • Provide operational information and feedback to relevant management teams.
  • Liaise closely through clear and timely communication with external customers, technicians, and field management.
  • Assist with controlling and replenishing the consumable stocks for the relevant area.
  • Ensure Health and Safety processes are adhered to on all occasions.
  • Any other ad-hoc duties requested or advised by the Deployment Centre Supervisor or Area Service Manager.

What We're Looking For:

  • Ability to work on own initiative and as part of a team.
  • Excellent communication skills both face-to-face and via the telephone.
  • Able to demonstrate a good level of competence in planning and organizing own workload.
  • Flexible approach to work demands.
  • Proactive self-motivator and able to work on own initiative.
  • Proficient IT skills

Benefits:

  • Days holiday
  • 5% Employer Pension Contributions
  • Company sick pay
  • Company Funded Healthcare cash plan
  • Life Assurance 4x annual salary
  • Access to discounts and wellbeing hub
  • Workplace ISA's and Loans
  • Options to add private medical and dental insurance and health assessments at an additional cost.
  • Free annual eye test
  • Cycle to work scheme.
  • Technology scheme

Join Our Inclusive Community:

We're committed to building a thriving, inclusive community where everyone feels valued and supported. Our employee network, #WeAreMarkerstudy, is a driving force for positive change, and we're excited to have you join us on this journey.

"}

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