ISS Business Process Analyst

7 days ago

London, Greater London, United Kingdom Pharaoh Capital Full time
About the Role:

We are seeking a highly skilled ISS Business Process Analyst to join our team at Pharaoh Capital, focusing on the end-to-end management and coordination of REATIVE workflows. This role is essential for ensuring smooth operational processes and collaboration across internal and external stakeholders, including KAN and DWP.

Key Responsibilities:
  • Workflow Management: Manage the efficient receipt, triage, and distribution of REATIVE tasks, prioritizing and allocating them across relevant teams.
  • Judgment Management: Identify potential workflow risks, proactively resolve or escalate issues, and maintain regular jeopardy reports to minimize operational disruptions.
  • Planned and Corrective Work Management: Oversee the coordination of planned and corrective maintenance activities, ensuring timely execution and adherence to established workflows.
  • Statutory Compliance: Ensure all necessary evidence is documented, recorded, and easily accessible to maintain statutory compliance.
  • Subcontractor Oversight: Coordinate with subcontractors, handling routing, updates, performance tracking, and evidence management to maintain high standards of service.
  • Process Interface Management: Act as the key point of contact for hand-offs to KAN and/or subcontractors, monitoring and refining interfaces to support seamless workflow integration.
  • Process Review: Conduct regular reviews of integration touchpoints to ensure clear alignment of business processes across organization boundaries, focusing on smooth interactions between KBR and DWP.
Key Skills and Experience:
  • Proven experience in workflow management, operations coordination, or a similar role within a technical or compliance-driven environment.
  • Strong understanding of statutory compliance, particularly in regulated industries.
  • Excellent communication and interpersonal skills for liaising with internal and external stakeholders.
  • High attention to detail, with the ability to triage and manage multiple tasks effectively.
  • Ability to interpret, manage, and report on jeopardy and performance metrics.
  • Experience in subcontractor management, including oversight of deliverables, performance, and evidence tracking.

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