Business Process Analyst/Business Analyst

3 weeks ago

London, Greater London, United Kingdom AbleCloset Full time
About the Role

We are seeking a highly skilled Business Process Analyst/Business Analyst to join our team. As a key member of our Process Re-engineering team, you will contribute to the design and redesign of customer journeys and end-to-end processes across Pinnacle Pet Group's (PPGs) UK and European entities.

You will apply your process design and improvement skills as well as your business analysis techniques to support the enhancement of our customer and vets experience; increase efficiency, and support the business in reaching its strategic goals.

A fantastic opportunity to work in collaboration with the transversal Customer Data and Innovation team, Marketing, Operations, Projects, Actuary, Data Analytics and IT teams of the different entities.

Onsite in our Paddington office - flexible hybrid working.

Contractor for 6 months.

Key Responsibilities
  • Facilitate scoping and business priority-setting for change initiatives, including discovery and analysis of requirements.
  • Design and redesign of the Pinnacle Pet Group customer journeys and end-to-end processes to support enhanced customer experience, growth, efficiency and current strategic goals.
  • Apply industry standard modelling and analysis tools, methods and standards.
  • Iteratively design, test and refine processes for existing or new disruptive products and services in the pet ecosystem.
  • Involve and engage product owners, business stakeholders, Marketing, IT to ensure all key parties are on board and all aspects of the process have been considered.
  • Ensure clear communication of requirements to both technical and business audiences.
  • Discover and analyse requirements for fitness for purpose, adhering to business objectives and consistency, challenging positively as appropriate.
  • Business analytical skills including root cause analysis.
Requirements
  • Proven experience in business analysis and (re)design of customer journeys and end-to-end processes with delivery of tangible benefits.
  • Able to quickly understand business objectives and priorities.
  • Able to understand business models, processes and an entire value chain and to map them.
  • Used to gaining insights from data.
  • Used to work in Agile environments.

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