Customer Success Associate

1 month ago


Sheffield, United Kingdom Airship Services Ltd Full time
About Us

At Airship Services Ltd, we're passionate about delivering top-notch technology to our customers. We work primarily with Hospitality customers, providing innovative products and excellent customer service.

The Role

As a Customer Success Associate, you'll support both our team and our customers to utilise our products. You'll be a doer within the team, helping our customers create their accounts, set up automated email journeys, and ensuring they get the most value from our products.

Key Responsibilities
  • Support our team to deliver the best results for our customers
  • Create marketing emails for our customers based on information provided
  • Support our customers to get the most out of our products, including onboarding and answering day-to-day questions
  • Learn the world of Hospitality marketing and use this to provide a greater level of support to our customers
You
  • Eagerness to learn
  • Excellent communication and writing skills
  • Passion for talking to customers all day, every day
  • Great attention to detail and a passion for accomplishing tasks to the best of your ability
  • Passion to help our customers succeed
  • Ability to manage workload and work to deadlines
  • Keen eye for detail and design within marketing materials
  • Creative mindset
Benefits
  • Holidays: 25 days holiday + bank holidays
  • 10% time: 10% of your time to learn something new
  • Dog Friendly: If you've got one, it's welcome
  • Cycle-to-Work Scheme Electric Car Scheme


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