Customer Success Associate
1 month ago
At Airship Services Ltd, we're passionate about delivering top-notch technology to our customers. We work primarily with Hospitality customers, providing innovative products and excellent customer service.
The RoleAs a Customer Success Associate, you'll support both our team and our customers to utilise our products. You'll be a doer within the team, helping our customers create their accounts, set up automated email journeys, and ensuring they get the most value from our products.
Key Responsibilities- Support our team to deliver the best results for our customers
- Create marketing emails for our customers based on information provided
- Support our customers to get the most out of our products, including onboarding and answering day-to-day questions
- Learn the world of Hospitality marketing and use this to provide a greater level of support to our customers
- Eagerness to learn
- Excellent communication and writing skills
- Passion for talking to customers all day, every day
- Great attention to detail and a passion for accomplishing tasks to the best of your ability
- Passion to help our customers succeed
- Ability to manage workload and work to deadlines
- Keen eye for detail and design within marketing materials
- Creative mindset
- Holidays: 25 days holiday + bank holidays
- 10% time: 10% of your time to learn something new
- Dog Friendly: If you've got one, it's welcome
- Cycle-to-Work Scheme Electric Car Scheme
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