Lead Player Support Specialist

4 weeks ago

London, Greater London, United Kingdom Bring It On Full time
Lead Player Support Specialist

Bring It On is revolutionizing the skill games industry with innovative and engaging experiences. We're seeking a highly skilled and experienced Lead Player Support Specialist to join our team.

This is a unique opportunity to lead a team of support specialists, providing exceptional player experiences and driving business growth. As a key member of our support team, you'll be responsible for:

Key Responsibilities
  • Providing daily support to players via various communication channels, ensuring timely and effective issue resolution.
  • Developing in-depth knowledge of our game features, events, and player activities to deliver expert responses.
  • Troubleshooting player issues and collaborating with internal teams to resolve game-related problems.
  • Maintaining detailed documentation of player interactions and issues using our CRM system.
  • Acting as the voice of our players, collecting feedback, and communicating it to relevant departments for continuous product improvement.
  • Assisting with onboarding new players, helping them learn the game, and ensuring they understand our features.
  • Identifying player behavior and preferences through analytical tools, using insights to guide player interaction strategies.
  • Collaborating with other teams to provide promotional offers and inform players about new game features and events.
  • Developing guidelines and procedures for future support team members.
  • Hiring and training a support team.
Requirements
  • Minimum 4 years of experience in a customer support role, preferably in gaming or iGaming.
  • 2 years in a management role (not necessarily support, not necessarily in games).
  • Exceptional verbal and written communication skills in English.
  • Proficiency with CRM tools and experience documenting interactions.
  • Strong empathy, with an ability to listen attentively and provide tailored solutions.
  • Excellent time management skills and the ability to work flexible hours.
  • Experience working in remote settings and self-driven to work independently.
Advantages
  • Proficiency in additional languages (e.g., Spanish, Chinese) is a plus.
  • Experience with analytics or proficiency in Excel is preferred.

We offer a competitive salary, stock options, a home office budget, and a culture focused on results and creating amazing player experiences. We're an equal-opportunity employer and value diversity at our company. If you're passionate about delivering exceptional player experiences and driving business growth, apply now.

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