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Lead Area Manager

2 months ago

Stirling, Stirling, United Kingdom Marks and Spencer Full time
About the Role

We are seeking a highly skilled and experienced Area Supervisor to join our team at Marks and Spencer. As a key member of our store leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and ensuring the smooth operation of our store.

Key Responsibilities
  • Support the delivery of the retail plan and KPI measures for your area of accountability.
  • Recruit and develop a high-performing team of customer assistants, supporting succession requirements and talent development.
  • Ensure the store trades safely and legally, protecting customers, colleagues, and the M&S brand.
  • Deliver an inspirational and consistent visual customer journey, driving sales and customer loyalty.
Technical Skills and Experience
  • Proven ability to lead a team to deliver excellent customer service and KPIs.
  • Strong understanding of commercial, visual, operational, and people processes and systems.
  • Ability to use data and MI to identify commercial opportunities and drive profit growth.
  • Good level of digital capability and understanding of all systems.
  • Knowledge of legal requirements and people policies.
Leadership Capabilities
  • Embed change for lasting commercial impact and results.
  • Coach colleagues to accelerate performance and personal growth.
  • Recognize high performance and support poor performers.
  • Collaborate with colleagues to achieve business objectives.
About You

We are looking for a talented and experienced individual who can lead our team to deliver exceptional results. If you have a passion for retail, a strong leadership style, and a commitment to excellence, we would love to hear from you.