Operational Transformation Lead
2 weeks ago
About the Role
Diligenta seeks an experienced Operational Governance & Change Control Lead to maintain and improve ways of working, operating within a highly complex and regulated environment to administer effective governance and change controls to support our front-line operational teams during periods of change to maintain excellent levels of customer service.
Key Responsibilities
- Collaborate with the Central Change Team, Client, IT, and Front and Back-office teams to support the governance, planning, and control of operational change projects.
- Develop the operational change roadmap to ensure that change affecting our operational teams is planned effectively, and all key milestones, contention, dependencies, and risks are identified and documented.
- Lead and coach direct reports to source data inputs required across a range of areas, including change impact assessments, benefits tracking, and produce governance reports.
- Work with stakeholders to identify and plan necessary resource involvement to successfully deliver change projects, while documenting and reporting potential risks and issues.
Requirements
- Proven track record of managing projects/programmes.
- Experience of management and motivation of a team.
- Knowledge of FCA regulations.
What We Offer
The successful candidate will have the opportunity to work with a highly motivated team and contribute to the delivery of high-quality services to our clients. We offer a competitive salary and benefits package, as well as opportunities for professional development and growth.
If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.
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