Defence Community Liaison Specialist
2 months ago
Role Overview
">VIVO Defence Services is seeking a skilled individual to serve as a Repairs Liaison Officer in our facilities management and accommodation maintenance team. This role requires building and maintaining excellent relationships with Forces families, acting as a liaison between our Accommodation repairs teams and service users.
">The successful candidate will travel to RAF Brize Norton, RAF High Wycombe, and sites in between to host coffee mornings and drop-ins, providing an inclusive and engaging forum for service users to voice their concerns and issues. They will also be responsible for organising social value activities in the local community and ensuring queries, complaints, and issues are responded to in a timely manner.
">This is an exciting opportunity to join VIVO Defence Services, a joint venture between Serco and EQUANS, and contribute to our mission of providing exceptional facilities management and accommodation maintenance services to the UK military and its partners.
">Key Responsibilities
">- ">
- Build and maintain relationships with Forces families and act as a liaison between our Accommodation repairs teams and service users.">
- Travel to RAF Brize Norton, RAF High Wycombe, and sites in between to host coffee mornings and drop-ins.">
- Organise social value activities in the local community.">
- Ensure queries, complaints, and issues are responded to in a timely manner.">
Requirements
">- ">
- Experience of working in a customer-facing role.">
- Excellent communication and interpersonal skills.">
- Ability to resolve conflicts and deal with demanding partners.">
- Valid UK driving licence or ability to travel to remote locations without public transport.">
Benefits
">- ">
- Fuel expenses reimbursed.">
- Up to 6% contributory pension scheme.">
- 25 Days annual leave.">
- Volunteer leave.">
- Established reward and recognition scheme.">
- One paid professional subscription.">
- Life Assurance Policy.">
- Employee discount and reward schemes.">
- Promoting flexible work structure.">
- Supportive environment for career progression.">
About Us
">VIVO Defence Services is committed to building a diverse and inclusive organisation that supports the needs of all. We operate a hybrid work structure in many of our business areas and are proudly a Disability Confident Leader.
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