Customer Service Liaison Officer

1 month ago


High Wycombe, Buckinghamshire, United Kingdom VIVO Defence Full time

Job Description

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We are seeking a highly motivated and experienced Customer Service professional to join our team as a Repairs Liaison Officer. As part of this role, you will be working closely with our Accommodation repairs teams and service users to build and maintain excellent relationships.

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The ideal candidate will have experience of working in a customer-facing role, particularly with military customers. You should have excellent communication and interpersonal skills, with the ability to resolve conflicts and deal with demanding partners.

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You will be responsible for travelling to RAF Brize Norton, RAF High Wycombe, and sites in between to host coffee mornings and drop-ins, providing an inclusive and engaging forum for service users to voice their concerns and issues. You will also be required to organise social value activities in the local community and ensure queries, complaints, and issues are responded to in a timely manner.

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This is an exciting opportunity to join VIVO Defence Services, a joint venture between Serco and EQUANS, and contribute to our mission of providing exceptional facilities management and accommodation maintenance services to the UK military and its partners.

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Responsibilities

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  1. ">
  2. Building and maintaining relationships with Forces families and act as a liaison between our Accommodation repairs teams and service users.">
  3. Travelling to RAF Brize Norton, RAF High Wycombe, and sites in between to host coffee mornings and drop-ins.">
  4. Organising social value activities in the local community.">
  5. Ensuring queries, complaints, and issues are responded to in a timely manner.">
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Requirements

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  • Experience of working in a customer-facing role.">
  • Excellent communication and interpersonal skills.">
  • Ability to resolve conflicts and deal with demanding partners.">
  • Valid UK driving licence or ability to travel to remote locations without public transport.">
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Benefits

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  • Fuel expenses reimbursed.">
  • Up to 6% contributory pension scheme.">
  • 25 Days annual leave.">
  • Volunteer leave.">
  • Established reward and recognition scheme.">
  • One paid professional subscription.">
  • Life Assurance Policy.">
  • Employee discount and reward schemes.">
  • Promoting flexible work structure.">
  • Supportive environment for career progression.">
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About Us

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VIVO Defence Services is committed to building a diverse and inclusive organisation that supports the needs of all. We operate a hybrid work structure in many of our business areas and are proudly a Disability Confident Leader.



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