Account Service Coordinator

1 week ago


Craigavon, United Kingdom HAYS Specialist Recruitment Full time

About the Role

We are seeking a skilled and experienced Customer Coordinator to join our team. As a key member of the customer service team, you will be responsible for providing excellent customer service and ensuring that all orders are processed efficiently and effectively.

Main Responsibilities

  1. Process EDI orders and 'key on' orders for nominated accounts using Navision.
  2. Manage manual orders using Navision system from emailed and phone call orders for all Accounts and other customers.
  3. Coordinate delivery and collection bookings from the customer and ensure this is passed onto distribution service.
  4. Collaborate with distribution sites to ensure optimum levels of service.
  5. Monitor distribution stocks versus orders received especially on Own Label products.
  6. Organize and attend regular account meetings to discuss the details of your accounts with Demand planners and Key account managers.
  7. Generate contact reports from above meetings and send out internally with agreed actions and responsibilities.
  8. Produce Service Level reports weekly for internal business for your accounts.
  9. Communicate with customers regarding potential or actual stock issues and re-delivery where applicable.
  10. Review and update orders v forecasts for Impulse nominated accounts and inform Forecasting/planning of any potential issues or changes.
  11. Verify and manage promotional lines to ensure orders and phasing are monitored and verified.
  12. Identify and resolve delivery issues relating to failed deliveries informing Logistics Manager of any repeat situations.
  13. Highlight and report root cause of issues which affect the Service level as part of ongoing process.
  14. Notify customers of any changes to the short term production plan which will impact on the customer service level in a timely manner.
  15. Review and report back to the business on any potential issues in times of stock shortages.

Why Work with Us?

This is an excellent opportunity to work for a reputable company with a strong commitment to customer service. You will receive a competitive salary of £27,500 per annum, 32 days holiday, and excellent career progression opportunities.



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