Customer Service Coordinator

1 week ago


Craigavon, United Kingdom HAYS Specialist Recruitment Full time
Customer Coordinator Opportunity

Established in 1950, our client is a renowned food manufacturing company with an impressive history of delivering high-quality products to the retail sector. Due to expansion, they are seeking a Customer Coordinator to join their team.

This is a full-time permanent role, offering a competitive salary of £27,500 and 32 days' annual leave. The working hours are Monday to Thursday (8am-4pm or 8:30am-4:30pm) and Friday (8am-3:30pm or 8:30am-4pm).

The ideal candidate will have excellent communication skills, be organized, and able to work effectively in a team environment. Key responsibilities include:

  • Retrieving EDI orders and manually keying on orders for nominated accounts as needed using Navision.
  • Obtaining delivery and collection bookings from customers and ensuring these are passed onto the distribution service.
  • Liaising with distribution sites to ensure optimal levels of service.

The successful candidate will also be responsible for monitoring distribution stocks versus orders received, particularly for Own Label products. They will need to arrange and attend regular account meetings to discuss details with demand planners and key account managers. Additionally, they will produce contact reports and send them internally with agreed actions and responsibilities.



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