PTS NCA Administrator

Job Overview

To provide administrative support to the Quality & Performance Manager and the Quality & Performance Team Leader in delivering Non-Contracted PTS activity, ensuring accurate costing and maintaining PTS Online for user access accounts and compliance.

Support the maintenance and development of the PTS Cleric System.

Provide ad-hoc Quality & Performance administration as determined by the Quality & Performance Manager.

Main Duties of the Job

• Monitor requests for NON Contract Activity (NCA).
• Liaise with CCGs to raise transport payment authorisation for NCA.
• Maintain full CAD system records to support NCA procedures.
• Provide weekly reports to the finance department to facilitate invoice generation for all NWAS NCA.
• Extract rostering profiles from GRS and transfer details into Cleric to create NWAS PTS shift structures.
• Monitor requests for PTS Online access.
• Manage Cleric users and maintain group compliance.
• Manage PTS Online users and maintain group compliance.
• Support the Quality & Performance Manager with Cleric System developments and maintenance of system integrity.
• Provide administration support for Cleric system developments and updates.

Working for Our Organisation

North West Ambulance Service NHS Trust provides 24-hour, 365-day accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.

We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Person Specification

Formal Qualifications

Essential Criteria

• Educated to diploma level, or have equivalent level of knowledge/experience.
• Minimum of English & Mathematics GCSE Grade C or above or equivalent qualifications.

Desirable Criteria

• ECDL Qualification Typing/Word/Data Processing.

Personal Qualities

Essential Criteria

• Ability to manage and organise own challenging workload.

Previous Experience

Essential Criteria

• Experience of working in the NHS or similar large organisation.
• Implementing new procedures and/or systems.

Desirable Criteria

• Providing training to large groups of staff.
• Evidence of effective operation and understanding of the Cleric system or similar passenger logistics application.

Specific Abilities, Knowledge, Aptitude

Essential Criteria

• Experience of dealing with conflict and challenge when managing NCA journey procedures.
• Good knowledge of Windows-based software packages.

Personal Qualities

Essential Criteria

• Able to work on own initiative.
• Good interpersonal skills, including listening and communicating.
• Ability to work as part of a team, develop effective working relationships and demonstrate professional credibility.

Specific Abilities, Knowledge, Aptitude

Essential Criteria

• Confident working to extract handle datasets following clearly defined procedures.
• Engagement and influencing skills.

Personal Qualities

Essential Criteria

• Ability to focus for extended periods of time when checking invoices and achieve high levels of accuracy.
• Flexible and adaptive approach to work.