PTS NCA Administrator

Job Overview

The successful candidate will provide administration support to the PTS Quality & Performance Manager and the Quality & Performance Team Leader in delivering Non-Contracted PTS activity. This will involve ensuring accurate costing for this activity, maintaining PTS Online relating to user Access Accounts and compliance, and supporting the maintenance and development of the PTS Cleric System.

Main Duties of the Job

• Monitor requests for NON Contract Activity (NCA) and liaise with CCGs to raise transport payment authorisation.
• Maintain full CAD system records to support NCA procedures and provide weekly reports to the finance department to facilitate invoice generation.
• Extract rostering profile from GRS and transfer details into Cleric to create NWAS PTS shift structure.
• Monitor requests for PTS Online access and manage Cleric users and maintain group compliance.
• Support the Quality & Performance Manager with Cleric System developments and maintenance of system integrity.

Working for Our Organisation

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport. Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.

We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West, providing non-emergency medical help fast and available 24 hours a day, 365 days a year.

Person Specification

Formal Qualifications

Essential Criteria

• Educated to diploma level or have equivalent level of knowledge/experience.
• Minimum of English & Mathematics GCSE Grade C or above or equivalent qualifications.

Desirable Criteria

• ECDL Qualification Typing/Word/Data Processing.

Personal Qualities

Essential Criteria

• Ability to manage and organise own challenging workload.

Previous Experience

Essential Criteria

• Experience of working in the NHS or similar large organisation.
• Implementing new procedures and/or systems.

Desirable Criteria

• Providing training to large groups of staff.
• Evidence of effective operation and understanding of the Cleric system or similar passenger logistics application.

Specific Abilities, Knowledge, Aptitude

Essential Criteria

• Experience of dealing with conflict and challenge when managing NCA journey procedures.
• Good knowledge of Windows-based software packages.

Personal Qualities

Essential Criteria

• Able to work on own initiative.
• Good interpersonal skills, including listening and communicating.
• Ability to work as part of a team, develop effective working relationships and demonstrate professional credibility.

Specific Abilities, Knowledge, Aptitude

Essential Criteria

• Confident working to extract handle datasets following clearly defined procedures.
• Engagement and influencing skills.

Personal Qualities

Essential Criteria

• Ability to focus for extended periods of time when checking invoices and achieve high levels of accuracy.
• Flexible and adaptive approach to work.