Business Analyst

17 hours ago

London, Greater London, United Kingdom Illinois CPA Society Full time
Job Title: CLM Business Analyst - AVP

A highly skilled Business Analyst is required to support the implementation of a Client Lifecycle Management (CLM) solution for a large international bank based in London.

Key Responsibilities:
  • Support the CLM Programme team in ensuring that the CLM solution delivery meets all daily tasks and change milestones, based on agreed priorities and deadlines.
  • Assist with Requirements Gathering and Analysis: conduct requirements gathering workshops with the business and technology teams to determine the current state of the business (As-Is) and future state (To-Be).
  • Document current, future, and gap analysis using business requirements document process maps where required.
  • Provide technical expertise as a 'go-to' or escalation point for resolution of business analysis challenges and complex situations.
  • Support testing and implementation, including test case creation, coordination of user acceptance testing, and implementation to the business and benefits realization.
  • Manage stakeholders and build effective relationships with required areas of the business/SMEs.
  • Help identify current state processes, gather user stories, and document the future state design using a holistic approach.
  • Act as a bridge between the business and technology to facilitate change.
  • Support the BA team in resolving issues and identifying viable solutions.
  • Work on requirement gathering to customize an external vendor product to fit the bank's use.
  • Collaborate with the Target Operating Model Implementation consultancy to ensure the implemented solution aligns with the Ops Model.
  • Act as a liaison point between IT and the business, using data to assess processes, determine requirements, and deliver data-driven recommendations and reports to executives and stakeholders.
  • Participate in weekly Business Analyst team meetings and provide status updates on areas of responsibility and wider workstream deliverables.
  • Work on tasks assigned by the PM or Programme manager within the CLM programme or its workstreams.
  • Help implement industry-leading 'best in class technology' to streamline the end-to-end CLM process through to Go-Live planning.
  • Get involved in all aspects of business analysis tasks, including workshops, requirements gathering, drafting Business Requirements Documents, and User Acceptance Testing.
  • Assist with the ongoing development of the BA framework, standards, and templates across EMEA in line with industry best practices.
  • Support escalations across all BA processes and documentation, including complex or innovative requirements and their solutions.
  • Liaise with stakeholders to explain technical challenges, process flows, or new concepts, highlighting potential changes on the service, function, or system, including possible options, impacts, and potential links between required changes on the existing infrastructure.
  • Communicate clearly within a multi-disciplinary team, ensuring that the benefits of changes and recommendations are made clear to relevant departments and senior stakeholders, and act as an escalation point for any uncertainty and concern.
Requirements:
  • Education to degree level or equivalent experience.
  • Experience in financial services, preferably CLM/KYC.
  • Demonstrable experience of implementing a Target Operating Model (TOM), including technology and non-technology deliverables.
  • Experience working with compliance and demonstrable experience of obtaining agreement from the compliance team (2LOD).
  • Experience working on Process Optimization and obtaining FTE savings.
  • Understanding of KYC requirements for corporate banking and Capital Market customers.
  • Some Capital Market Knowledge, including understanding of product and coverage.
  • Experience of industry-accepted End-to-End project delivery.
  • Experience in requirement gathering, solution design, and implementing a 3rd-party vendor KYC or CLM product within financial services.
  • Experience in AML and KYC.
  • Experience in Agile methodology, experience gathering, managing, and tracking requirements through JIRA (or equivalent).
  • Experience in delivering Operating Models (assessments and analysis).
  • Expertise in banking & capital market products, prior experience of providing business process analysis, business requirements documentation, and supporting testing protocols.
  • Understanding of and experience in banking back and middle office.
  • Knowledge, skills, and experience across all BA functions (analytical, interpretative, process-driven, and evaluative), as well as an understanding of Process Mapping, Target Operating Models, Process Re-engineering, Option Orienteering, and Managing complex stakeholders.
  • Proficiency with typical BA software products and systems.
  • Understanding of Customer risk, KYC process, merging entities across EMEA, drafting of policies and procedures.
  • Experience in analysis of KYC data.
  • Able to successfully manage multiple tasks at any given point, strong relationship-building skills & communication skills (both written and verbal).
  • Able to demonstrate flexibility to move between 'big picture' thinking and handling detailed tactical information.
  • Able to work collaboratively in teams, ask probing questions to assess and rapidly understand complex business systems and processes, analyze data, and make recommendations based on evidence from data.
Desirable:
  • Industry-recognized BA qualification is beneficial.
  • Good understanding of EMEA-level KYC/CDD regulations.
  • Project management experience.
  • Experience configuring onboarding systems.

Salary: £ per day inside IR35.

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