Operational Excellence Specialist

4 days ago


London, Greater London, United Kingdom Eames Consulting Full time

Eames Consulting is seeking a highly skilled Operational Excellence Specialist to join our team. The ideal candidate will have a proven track record of delivering results in fast-paced environments with high levels of ambiguity.

This is an exciting opportunity to work with a growing business, shaping and embedding operational excellence cultures and behaviours across the organization.

The successful candidate will be responsible for leading strategically imperative initiatives from inception to implementation, driving process improvement workstreams, and delivering quantifiable impact through effective collaboration and communication.

Key Responsibilities:

  • Delivery of initiatives aligned with the organization's strategic objectives.
  • Coordination of senior stakeholders across multiple teams, including IT, Finance, Underwriting, HR, and Operations.
  • Mobilizing cross-functional working groups to plan, structure, and deliver initiatives.
  • Agreeing objectives and key results with business stakeholders to measure 'what good looks like'.
  • Facilitating workshops to document current-state processes, understand pain points, and develop innovative solutions.
  • Creatively designing future operating models and processes with the business, developing compelling cases for change and resolving stakeholder issues.
  • Seamlessly embedding new ways of working and processes within the business and empowering them to drive the future-state forward for continuous improvement.
  • Owning the timeline of delivery, ensuring plans remain on track and removing obstacles when they arise.
  • Holding key stakeholders accountable for delivery, keeping track of clear requirements across working groups.
  • Coaching colleagues and stakeholders through issues and solutions, ensuring full understanding and embedding of learning across teams.


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