Senior IT Support Specialist

5 days ago


Leeds, Leeds, United Kingdom Interface Recruitment UK Full time

We are seeking an enthusiastic and driven Senior IT Support Specialist to join our team at Interface Recruitment UK in Leeds.

As a key member of our team, you will be responsible for providing national 1st line IT support, IT documentation, and IT purchasing/contract management on a full-time basis.

This role involves:

  • Delivering exceptional customer service through effective communication and escalation where required
  • Logging and resolving IT support tickets in a timely manner
  • Purchasing hardware, software, and IT consumables as needed
  • Managing new system users, user access changes, and system leavers efficiently
  • Creating high-quality documentation for procedures
  • Monitoring backup logs and maintaining backup tapes to ensure data integrity
  • Assisting with setting up new machines for new starters

In line with ISO 9001 and 27001 standards, we require the successful candidate to have a level or equivalent in IT systems, at least 1 year of experience working in an IT team, and knowledge of Active Directory, Microsoft operating systems, and Microsoft Office systems.

The ideal candidate will possess strong skills in areas such as diligence and accuracy, effective written and oral communication, and ability to work under pressure and deal with challenging users.

As a team player, you will be committed to meeting tight deadlines, have a positive attitude, and be willing to help others.

We estimate the salary for this role to be around £25,000 - £35,000 per annum, depending on experience.



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