Insurance Administrator

3 weeks ago


Norwich, Norfolk, United Kingdom CNA Hardy Full time

Position Summary

We are seeking a highly organized and detail-oriented Insurance Administrator to provide administrative and technical support to our Underwriting function.

The successful candidate will be responsible for accurate data entry, booking of premium insurance details, and preparation of policy documentation. They will also provide superior customer service to our brokers and clients, and assist the wider underwriting team in producing and underwriting business.

Key Responsibilities

  • Accurate data entry and booking of premium insurance details onto core business systems
  • Prepare required policy documentation and demonstrate enthusiasm and a 'can do' approach
  • Ensure all documents received from respective business partners for New Business are ensured and recorded for updating logs
  • Deal with low-level enquiries from Underwriting, Billing & Collections, Re-Insurance, Claims
  • Issuance of policy documentation in line with Contract Certainty requirement
  • Work to build relationships with the Underwriters in the relevant Lines of Business
  • Ensure documents are received from customers / Underwriters and they are up to standard and correctly classified for filing
  • Assure quality control within team as well as escalating where necessary
  • Issuance of accurate policy documentation to Brokers and Clients
  • Prepare pre-renewal logs for Underwriters and ensure they are sent out on a timely basis
  • Comply with all applicable legal and regulatory requirements and ensure
  • Be a point of contact and share relevant information to Underwriters and/or Quality & Governance team for customer service issues experienced /identified
  • At a level appropriate to the position, ensure that appropriate measures are in place to ensure this compliance
  • Carry out additional duties as assigned

Skills, Knowledge & Experience

  • Knowledge of Microsoft Office Suite, eg. Outlook, Excel, MS Word and ideally Powerpoint
  • Good interpersonal and communication skills
  • High levels of attention to detail
  • Team player
  • Ability to use initiative for problem solving
  • Proactive and organised
  • Experience of following written instructions, data entry and document / draft reporting is advantageous
  • Previous experience of working in a Commercial / Corporate environment advantageous
  • 1-2 years of administration preferred but not required


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