Insurance Administrator

1 month ago


Norwich, Norfolk, United Kingdom CNA Hardy Full time

Position Summary

We are seeking a highly organized and detail-oriented Insurance Administrator to join our team in Norwich on an initial 6-month contract. As an Insurance Administrator, you will provide reliable and effective administrative and technical support to the Underwriting function across all offices.

Key Responsibilities

  • Accurately enter and book premium insurance details onto core business systems.
  • Prepare required policy documentation and demonstrate a 'can-do' approach.
  • Ensure all documents received from respective business partners for New Business are recorded and updated in logs.
  • Handle low-level enquiries from Underwriting, Billing & Collections, Re-Insurance, and Claims.
  • Issue policy documentation in line with Contract Certainty requirements.
  • Build relationships with Underwriters in relevant Lines of Business.
  • Ensure documents are received from customers/Underwriters and are up to standard and correctly classified for filing.
  • Assure quality control within the team and escalate where necessary.
  • Issue accurate policy documentation to Brokers and Clients.
  • Prepare pre-renewal logs for Underwriters and ensure they are sent out on a timely basis.
  • Comply with all applicable legal and regulatory requirements and ensure measures are in place to ensure compliance.
  • Be a point of contact and share relevant information with Underwriters and/or Quality & Governance team for customer service issues experienced/identified.
  • Carry out additional duties as assigned.

Skills, Knowledge & Experience

  • Knowledge of Microsoft Office Suite, including Outlook, Excel, MS Word, and ideally PowerPoint.
  • Good interpersonal and communication skills.
  • High levels of attention to detail.
  • Team player.
  • Ability to use initiative for problem-solving.
  • Proactive and organized.
  • Experience of following written instructions, data entry, and document/draft reporting is advantageous.
  • Previous experience of working in a Commercial/Corporate environment is advantageous.
  • 1-2 years of administration experience is preferred but not required.


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