Resource Planning Manager
1 week ago
About the Opportunity
This is a unique chance to join The Portfolio Group as a Resource Planning Manager and make a significant impact on their Employee Assistance Programme (EAP). As a key member of the digital counselling team, you will play a crucial role in ensuring the seamless delivery of services to clients. With a strong focus on customer satisfaction, you will be responsible for monitoring workloads, managing rotas, and taking ownership of cases to ensure clients receive the necessary support.
Key Responsibilities
- Work closely with Workforce Planning to optimize SLA performance.
- Manage and distribute queries among the digital counselling team.
- Take ownership of cases and ensure clients access relevant support.
- Maintain accurate records and capture client information on the database.
- Support digital services by completing emails and live chats.
- Assess productivity levels to ensure service provision meets expectations.
- Develop personal knowledge of the EAP and adhere to departmental procedures.
- Demonstrate ability to triage and create safe spaces for individuals.
- Provide efficient and effective digital service to all users.
- Possess excellent customer service skills.
Benefits
- 25 days' holiday + bank holidays.
- Day off on your birthday.
- Cash plan for employees.
- Holiday increases after 2- and 5-years' service.
- Contractual sick pay.
- Private medical insurance after 5-years' service.
- Pension Plan and Life Insurance.
- Pension contributions increase after 5- and 7-years' service.
- Holiday season bonus after 3 years' service.
- Profit share scheme.
- Season ticket loan scheme.
- Cycle to work scheme.
- Access to Employee Assistance Programme.
- Free breakfast and social sessions.
-
Resource Planning Manager
1 day ago
Manchester, United Kingdom Advantage Resourcing Full time**Role: Resource Planning Manager** **Location: Manchester & Hybrid** **Permanent** **Annual Salary: up to £55,000 + car allowance + bonus** **Inside IR35** This is a fantastic opportunity for an experienced Programme Manager who has Resource Planning expertise to work for a growing technology business in Manchester. Reporting to the Professional Service...
-
Resource Planning Manager
1 week ago
Manchester, United Kingdom M247 Full timeRole DescriptionThe Resource Planning Manager will be responsible for coordinating and assigning tasks to a team of field engineers who handle the installation, repair, and decommissioning of customer services. This role involves creating efficient schedules, ensuring resource availability, and collaborating with internal teams to guarantee high-quality...
-
Resource Planning Manager
3 weeks ago
Manchester, United Kingdom The Portfolio Group Full timeThe Portfolio Group OpportunityThis is a once-in-a-career opportunity for an exceptional Resource Planning Manager to join The Portfolio Group, a truly Service Led business. As part of the Employee Assistance Programme (EAP), you will work alongside the digital counselling team to provide a safe and supportive environment for clients.
-
Resource Planning Manager
2 weeks ago
Manchester, United Kingdom The Portfolio Group Full timeThe Portfolio Group seeks a skilled Resource Planning Manager to join their team. As a key member of the Employee Assistance Programme (EAP), you will work closely with Workforce Planning to monitor and manage workloads, ensuring optimal Service Level Agreements are achieved.You will be responsible for managing queries and enquiries across the digital...
-
Head of Resource Planning
7 months ago
Manchester, United Kingdom Johnson Controls International Full time**What we can offer** - An industry competitive salary - Comprehensive benefits package including annual incentive, pension, medical cover, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products. - Extensive product and on...
-
Resource Planning Manager
3 weeks ago
Manchester, United Kingdom The Portfolio Group Full timeKey Job ResponsibilitiesThis is a once-in-a-career opportunity for an exceptional Resource Planning Manager to join The Portfolio Group. Our company is an industry leading EAP and OH provider, with a strong year-on-year growth record of our subscription model business. We support over 80,000 organisations and 13 million lives across the UK & Ireland.SalaryWe...
-
Resource Planning Coordinator
1 month ago
Manchester, United Kingdom CarFinance 247 Full timeCareer Finance 247 is a leading business in the automotive finance sector, and we're seeking a skilled Business Administrator to join our team.This is an exciting opportunity to gain valuable experience and develop your skills in Business Administration, while contributing to the growth and success of our business.As a Business Administrator, you will play a...
-
Resource Planning Analyst
1 day ago
Manchester, United Kingdom Succeed Recruitment Solutions Full time**We're looking for an experienced Resource Planner to join a leading, independent online travel agency based either in their Redditch head office, or from home. Our client has experienced strong growth over the last 12 months as the travel sectorre-emerged from the pandemic position of Resource Planning Analyst is a key, new role within the business as they...
-
Head Of Portfolio Resource Planning
4 weeks ago
Manchester, United Kingdom Intersect Global Limited Full timeDescriptionAn exciting opportunity has become available for a Head of Portfolio Resource Planning to work with an innovative energy technology company in Central London.The business is on a significant growth trajectory, and the Head of Portfolio Resource Planning will play a critical role in enabling the company to achieve its strategic ambitions.With an...
-
Head Of Portfolio Resource Planning
1 month ago
Manchester, United Kingdom Intersect Global Ltd Full timeAn exciting opportunity has become available for a Head of Portfolio Resource Planning to work with an innovative energy technology company in Manchester The business is on a significant growth trajectory, and the Head of Portfolio Resource Planning will play a critical role in enabling the company to achieve its strategic ambitions.With an ever-increasing...
-
Financial Planning Manager
2 days ago
Manchester, United Kingdom Program Manager, EMEAAPAC Full time**About the Role**We are seeking a highly skilled Financial Planning Manager to join our team in Manchester. As a key member of our finance function, you will be responsible for providing senior stakeholders with timely and meaningful insights on business performance.The successful candidate will have a proven track record of leading finance teams and...
-
Resource Planning Officer- Manchester
7 months ago
Manchester, United Kingdom British Transport Police Full timeBritish Transport Police are looking to recruit a Resource Planning Officer on a permanent contract in Manchester paying up to £29,076.18 per annum. BTP is the national police Force for the rail network throughout Great Britain, including London Underground, across which we ensure the safety and security of nearly 3 billion passenger journeys and over 100...
-
Strategic Resource Planning Director
2 days ago
Manchester, United Kingdom Intersect Global Limited Full timeJob SummaryThis role involves leading the development of a resource and capability planning service across a fast-paced technology change environment. The successful candidate will be responsible for designing and implementing robust resource management processes and tools that enable data-driven decision-making.
-
Delivery Director Porfolio Resource Planning
1 month ago
Manchester, United Kingdom Intersect Global Ltd Full timeAn exciting opportunity has become available for a Head of Portfolio Resource Planning to work with an innovative energy technology company in Manchester The business is on a significant growth trajectory, and the Head of Portfolio Resource Planning will play a critical role in enabling the company to achieve its strategic ambitions.With an ever-increasing...
-
Resource Planning Specialist
14 hours ago
Manchester, United Kingdom The Portfolio Group Full timeThe Portfolio Group is a leading provider of Employee Assistance Programs (EAPs) and Occupational Health services in the UK and Ireland. We are seeking a highly skilled Resource Planning Specialist to join our digital counselling team. As a key member of our workforce planning function, you will play a critical role in ensuring our Service Level Agreements...
-
Resource Manager
3 days ago
Manchester, United Kingdom Mazars Full timeJob Purpose Resource management is a new operational function at Mazars which is focused on client delivery, risk management and developing our people.This role is part of a small and specialist resourcing team operating nationally across a business area. The rolereports into the Resourcing Senior Manager and works closely with senior leaders overseeing...
-
Delivery Director Porfolio Resource Planning
4 weeks ago
Manchester, United Kingdom Intersect Global Full timeAn exciting opportunity has become available for a Head of Portfolio Resource Planning to work with an innovative energy technology company in Manchester The business is on a significant growth trajectory, and the Head of Portfolio Resource Planning will play a critical role in enabling the company to achieve its strategic ambitions.With an ever-increasing...
-
Head Of Portfolio Resource Planning
3 weeks ago
Manchester, United Kingdom Intersect Global Limited Full timeDescription An exciting opportunity has become available for a Head of Portfolio Resource Planning to work with an innovative energy technology company in Central London.The business is on a significant growth trajectory, and the Head of Portfolio Resource Planning will play a critical role in enabling the company to achieve its strategic ambitions.With an...
-
Head Of Portfolio Resource Planning
4 weeks ago
Manchester, United Kingdom Intersect Global Limited Full timeDescriptionAn exciting opportunity has become available for a Head of Portfolio Resource Planning to work with an innovative energy technology company in Central London.The business is on a significant growth trajectory, and the Head of Portfolio Resource Planning will play a critical role in enabling the company to achieve its strategic ambitions.With an...
-
Head of Portfolio Resource Planning
4 weeks ago
Manchester, United Kingdom Intersect Global Limited Full timeDescriptionAn exciting opportunity has become available for a Head of Portfolio Resource Planning to work with an innovative energy technology company in Central London.The business is on a significant growth trajectory, and the Head of Portfolio Resource Planning will play a critical role in enabling the company to achieve its strategic ambitions.With an...