Resource Planning Manager

6 days ago


Manchester, United Kingdom The Portfolio Group Full time
Key Job Responsibilities

This is a once-in-a-career opportunity for an exceptional Resource Planning Manager to join The Portfolio Group. Our company is an industry leading EAP and OH provider, with a strong year-on-year growth record of our subscription model business. We support over 80,000 organisations and 13 million lives across the UK & Ireland.

Salary

We are offering a competitive salary in line with industry standards, reflecting our commitment to investing in our people and driving growth. Based on national averages, this position comes with a salary range of £38,000 - £45,000 per annum.

Day-to-Day Responsibilities

  1. Work closely with Workforce Planning to monitor and manage workloads to ensure optimum SLA is achieved.
  2. Ensure teammates are adhering to rotas and daily plans as set by Workforce Planning.
  3. Manage and distribute queries and enquiries across the digital counselling team.
  4. Ensure that all notes are recorded accurately against the appropriate cases and all other client and live chat/email information is correctly captured on the database.
  5. Support the digital services by completing emails and live chats.
  6. Ensure that personal knowledge of the EAP is continually developing and that departmental procedures and protocols are always adhered to.
  7. Demonstrate an ability to confidently triage and create a safe space for a variety of individuals and presenting issues, including those who are distressed and at risk of harm to self or others.
  8. Provide an efficient and effective digital service to all service users.
  9. Have MS Office knowledge and experience.


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