Resource Planning Specialist
14 hours ago
In this role, you will be responsible for managing workloads, distributing tasks, and ensuring that our digital counselling team operates efficiently. You will also be responsible for responding to live chats and emails, and triaging cases to ensure clients receive the necessary support.
Key responsibilities include:
* Monitoring workloads and distributing tasks to ensure optimal SLA achievement
* Ensuring teammates adhere to rotas and daily plans set by Workforce Planning
* Managing and distributing queries and enquiries across the digital counselling team
* Recording accurate notes against cases and capturing client information on the database
* Supporting digital services by completing emails and live chats
* Maintaining and assessing productivity levels to ensure service provision is maintained and SLAs are achieved
You will have excellent attention to detail, with the ability to prioritise and work unsupervised as required. In return, you can expect a competitive salary, comprehensive benefits package, and opportunities for career development.
Salary: £55,000 - £70,000 per annum, depending on experience.
-
Resourcing Specialist
5 days ago
Manchester, United Kingdom Hays Specialist Recruitment Limited Full timeResourcing Specialist | Permanent | Hybrid / Flex Manchester | £40,000 -£45,000 Your new company Global, successful Software Solutions Organisation Based in Manchester are seeking to appoint an experienced Resourcing Specialist to join their dynamic and friendly HR team, within this technically focused and forward thinking business. The Package Salary...
-
Resource Planning Specialist
3 weeks ago
Manchester, United Kingdom The Portfolio Group Full timeAbout the RoleWe are seeking an experienced Resource Planning Specialist to join our dynamic Employee Assistance Programme (EAP) team. In this role, you will work closely with the digital counselling team to provide exceptional support to clients via live chats and emails. As a key member of the team, you will be responsible for monitoring and managing...
-
Head Of Portfolio Resource Planning
4 weeks ago
Manchester, United Kingdom Intersect Global Limited Full timeDescriptionAn exciting opportunity has become available for a Head of Portfolio Resource Planning to work with an innovative energy technology company in Central London.The business is on a significant growth trajectory, and the Head of Portfolio Resource Planning will play a critical role in enabling the company to achieve its strategic ambitions.With an...
-
Head Of Portfolio Resource Planning
1 month ago
Manchester, United Kingdom Intersect Global Ltd Full timeAn exciting opportunity has become available for a Head of Portfolio Resource Planning to work with an innovative energy technology company in Manchester The business is on a significant growth trajectory, and the Head of Portfolio Resource Planning will play a critical role in enabling the company to achieve its strategic ambitions.With an ever-increasing...
-
Resource Planning Manager
1 day ago
Manchester, United Kingdom Advantage Resourcing Full time**Role: Resource Planning Manager** **Location: Manchester & Hybrid** **Permanent** **Annual Salary: up to £55,000 + car allowance + bonus** **Inside IR35** This is a fantastic opportunity for an experienced Programme Manager who has Resource Planning expertise to work for a growing technology business in Manchester. Reporting to the Professional Service...
-
Head of Resource Planning
7 months ago
Manchester, United Kingdom Johnson Controls International Full time**What we can offer** - An industry competitive salary - Comprehensive benefits package including annual incentive, pension, medical cover, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products. - Extensive product and on...
-
Resource Planning Coordinator
1 month ago
Manchester, United Kingdom CarFinance 247 Full timeCareer Finance 247 is a leading business in the automotive finance sector, and we're seeking a skilled Business Administrator to join our team.This is an exciting opportunity to gain valuable experience and develop your skills in Business Administration, while contributing to the growth and success of our business.As a Business Administrator, you will play a...
-
Delivery Director Porfolio Resource Planning
1 month ago
Manchester, United Kingdom Intersect Global Ltd Full timeAn exciting opportunity has become available for a Head of Portfolio Resource Planning to work with an innovative energy technology company in Manchester The business is on a significant growth trajectory, and the Head of Portfolio Resource Planning will play a critical role in enabling the company to achieve its strategic ambitions.With an ever-increasing...
-
Resource Planning Manager
1 week ago
Manchester, United Kingdom M247 Full timeRole DescriptionThe Resource Planning Manager will be responsible for coordinating and assigning tasks to a team of field engineers who handle the installation, repair, and decommissioning of customer services. This role involves creating efficient schedules, ensuring resource availability, and collaborating with internal teams to guarantee high-quality...
-
Town Planning Specialist
7 months ago
Manchester, United Kingdom Project People Full time**Town Planning Specialist - Permanent** We are seeking a dynamic and experienced Town Planning Manager join a team and collaborate with the Head of Town Planning. This Town Planner role is working for a high profile company within telecoms and offer great benefits which include 30 days holiday allowance. In this role, you will take the lead on managing...
-
Resource Planning Analyst
1 day ago
Manchester, United Kingdom Succeed Recruitment Solutions Full time**We're looking for an experienced Resource Planner to join a leading, independent online travel agency based either in their Redditch head office, or from home. Our client has experienced strong growth over the last 12 months as the travel sectorre-emerged from the pandemic position of Resource Planning Analyst is a key, new role within the business as they...
-
Resource Planning Manager
3 weeks ago
Manchester, United Kingdom The Portfolio Group Full timeThe Portfolio Group OpportunityThis is a once-in-a-career opportunity for an exceptional Resource Planning Manager to join The Portfolio Group, a truly Service Led business. As part of the Employee Assistance Programme (EAP), you will work alongside the digital counselling team to provide a safe and supportive environment for clients.
-
Resource Planning Officer- Manchester
7 months ago
Manchester, United Kingdom British Transport Police Full timeBritish Transport Police are looking to recruit a Resource Planning Officer on a permanent contract in Manchester paying up to £29,076.18 per annum. BTP is the national police Force for the rail network throughout Great Britain, including London Underground, across which we ensure the safety and security of nearly 3 billion passenger journeys and over 100...
-
Senior Financial Planning Consultant
2 days ago
Manchester, United Kingdom Financial Planning Firm Full timeEstablished in the North West, our Financial Planning Firm is a leading provider of specialist financial advice to high net worth individuals. We are currently seeking a talented Financial Adviser to join our team at our Sale office.The ideal candidate will have a proven track record of delivering exceptional client service and financial planning solutions,...
-
Forecasting and Resource Planning Leader
2 days ago
Manchester, United Kingdom Longreach Recruitment Full timeJob OverviewWe are seeking a highly skilled Forecasting and Resource Planning Leader to join our team at Longreach Recruitment. As a key member of our organization, you will be responsible for developing and implementing effective forecasting and resource planning strategies to drive business growth.This is a unique opportunity to utilize your expertise in...
-
Head Of Portfolio Resource Planning
4 weeks ago
Manchester, United Kingdom Intersect Global Limited Full timeDescriptionAn exciting opportunity has become available for a Head of Portfolio Resource Planning to work with an innovative energy technology company in Central London.The business is on a significant growth trajectory, and the Head of Portfolio Resource Planning will play a critical role in enabling the company to achieve its strategic ambitions.With an...
-
Head of Portfolio Resource Planning
4 weeks ago
Manchester, United Kingdom Intersect Global Limited Full timeDescriptionAn exciting opportunity has become available for a Head of Portfolio Resource Planning to work with an innovative energy technology company in Central London.The business is on a significant growth trajectory, and the Head of Portfolio Resource Planning will play a critical role in enabling the company to achieve its strategic ambitions.With an...
-
Head Of Portfolio Resource Planning
3 weeks ago
Manchester, United Kingdom Intersect Global Limited Full timeDescription An exciting opportunity has become available for a Head of Portfolio Resource Planning to work with an innovative energy technology company in Central London.The business is on a significant growth trajectory, and the Head of Portfolio Resource Planning will play a critical role in enabling the company to achieve its strategic ambitions.With an...
-
Resource Planning Manager
2 weeks ago
Manchester, United Kingdom The Portfolio Group Full timeThe Portfolio Group seeks a skilled Resource Planning Manager to join their team. As a key member of the Employee Assistance Programme (EAP), you will work closely with Workforce Planning to monitor and manage workloads, ensuring optimal Service Level Agreements are achieved.You will be responsible for managing queries and enquiries across the digital...
-
Omega Resource Group | Sales Engineer
2 weeks ago
Manchester, United Kingdom Omega Resource Group Full timeJob DescriptionJob Title: Sales EngineerLocation: Remote – Covering the North of EnglandPay Range/details: £50,000 to £60,000 per annum + 10% Annual Bonus Contract Type: PermanentOmega Resource are now supporting a well-known and globally recognised specialist within the industrial print industry, with a 170+ year history in combining innovation and...