IT Infrastructure Support Specialist

2 weeks ago


Barnwood, Gloucestershire, United Kingdom Charles Simon Associates Ltd Full time

Charles Simon Associates Ltd is seeking a skilled 2nd Line Engineer to join their team in Gloucester. This is a permanent role that offers the opportunity to work remotely with occasional site visits.

About the Role

This is an excellent chance for a motivated individual to take on new challenges and develop their skills in IT infrastructure support. The successful candidate will be responsible for providing top-notch technical support to users, both remotely and face-to-face when necessary.

The role involves troubleshooting and resolving technical issues, as well as installing, configuring, and maintaining desktop and laptop hardware and software. Excellent communication skills are essential for this position, as the successful candidate will need to interact effectively with colleagues and clients.

Key Responsibilities
  • Provide remote and on-site technical support to users
  • Troubleshoot and resolve technical issues quickly and efficiently
  • Install, configure, and maintain desktop and laptop hardware and software
  • Manage workload in accordance with business SLA's and KPI's
Requirements

To be considered for this role, you will need to have previous experience in a similar position and possess strong O365 skills. Extensive Active Directory experience, ideally including AzureAD/EntraID, is also highly desirable. Additionally, Windows Desktops 7/8/10 experience is required.

A salary of up to £27,000 per annum is offered for this exciting opportunity.



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