2nd Line Engineer

1 week ago


Barnwood, United Kingdom CV-Library Full time

2nd Line Engineer – (2nd Line, Infrastructure, IT, Service Desk, Support, O365, AD, AzureAD, Azure, EntraID, Windows, Group Policy, Server) – Permanent – Gloucester/Remote

Charles Simon Associates are currently looking for a 2nd Line Engineer on a permanent basis for our prestigious client based in Gloucester.

This role is predominantly remote, with travel to different sites in the area when needed.

Location: Gloucester/Remote

Salary: Up to £27,000 per annum

Skills/Requirements for the 2nd Line Engineer:

* Previous experience within a similar role is vital

* Ability to work independently

* Strong O365

* Extensive Active Directory experience, ideally some AzureAD/EntraID

* Windows Desktops, 7/8/10 experience

Desirable:

* MS Azure

* Windows Server

* Group policy

Start date is ASAP for the 2nd Line Engineer

The 2nd Line Engineer will be responsible for:

* Supporting users on both a remote and face to face basis when needed.

* Carrying out service requests

* First call fixes including diagnosing and resolving technical issues

* Triaging and escalating complex issues to the 3rd Line team

* Managing their own workload in accordance with the businesses SLA’s & KPI’s

* Installing, configuring and maintaining desktop and laptop hardware and software

* Reviewing, amending and where needed creating technical and employee facing knowledge base for articles and procedures.

* Providing the highest level of customer service when onsite

Please send an up-to-date copy of your CV to be considered for the 2nd Line Engineer

2nd Line Engineer – (2nd Line, Infrastructure, IT, Service Desk, Support, O365, AD, AzureAD, Azure, EntraID, Windows, Group Policy, Server) – Permanent – Gloucester/Remote


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