Software Support Specialist

5 days ago


Barnwood, United Kingdom Anderson Recruitment Ltd Full time

**This role is a mix of home and office-based working, really up to the person’s preference (they ask a minimum of one day’s attendance per month, for the team meeting)**

Our client is a multi-national, enthusiastic group who are passionate about bringing their product to a range of sectors. You can expect a culture of openness, respect and inclusivity where every team member is given a chance to flourish in a fast-pacedand rewarding environment. If you are motivated by change and challenges, then this the job for you.

Take your place at the forefront of an industry poised for transformation, learn from experts and collaborate with smart and supportive colleagues, partners and customers. If you join this company you will open up a host of opportunities, from locationsto positions. They understand the importance of empowering staff and always encourage you on your career journey, wherever that may take you

Due to company growth our client based in Gloucester is now looking for a Customer Support Specialist to join their expanding team on a permanent basis. The client is looking for bright individuals with bags of personality that they can use to deliver exceptionalcustomer service to their clients.

The offices are very modern and open plan this is a great opportunity join a dynamic and aspirational business that treat all employees as individuals and encourage personal growth. The company offer full on the job training to ensure that you know the productinside out. You will work closely with both the Developers and Account managers to ensure you can complete your job to the highest possible standard.

**Responsibilities**:

- Become knowledgeable in the scope, purpose and operation involved with the product
- Become familiar with the terminology and process prescribed within the construction industry
- Identifying the issue and working with the customer to solve issues efficiently and accurately
- Work closely with account managers and identify training needs
- Assisting with general system and user administration
- Developing and maintaining help and support materials
- Work alongside development teams to assist in the investigation and resolution of system defects
- Confident, professional, and personable
- Passionate with a desire to learn
- Confidence in managing own workload and handle multiple tasks
- Excellent listening and questioning skills
- Experience using Zendesk customer service tool or similar
- Experience in a customer facing role
- GCSE or equivalent in English & Maths (C or above)
- Experience of working with Microsoft Office

**Salary** - Circa £25k + 25 days holidays + bank holidays + pension + life assurance + further educational and skills training programmes. The company also provides break out areas with refreshments provided. All employees are issued with newlaptops and iPhones.

**Hours**:

- Monday - Friday - 40 Hours per week



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