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Senior Service Operations Manager
1 month ago
At TSB Bank, we're driving innovation in our service delivery, and technology is at the forefront of this change. We're investing in an enhanced in-house capability to deliver it – so, if you're a forward-looking and innovative IT professional, this is your opportunity to be in on the ground floor and help us build the future of banking.
Key Responsibilities
The Senior Service Operations Manager plays a critical role in maintaining the operational integrity of Core Operations related services within the organisation. This leadership position is aligned to the Value Stream and is a critical part of the VS Leadership function. The role involves managing L2 application support either directly or indirectly, collaborating with external service providers, and contributing to the successful delivery of new products and services.
Requirements
Strong strategic management skills to align IT services with business value streams.
Excellent leadership and communication skills to engage with stakeholders and lead service improvement initiatives.
A deep understanding of SIAM and ITSM best practices to drive service excellence.
A commitment to continuous improvement and the ability to drive change within TSB Bank.
Experience in managing IT service delivery within a SIAM framework.
Proficiency in ITSM tools and processes, particularly those related to service integration and management.
Understanding of core business operations and value streams to ensure relevant service delivery.
Ability to analyse service performance data and metrics to inform strategic decisions.
What We Offer
Hybrid and flexible working arrangements to support a healthy work/life balance.
An attractive reward and myTSB benefits package, giving you more of what matters to you.
A diverse, energising and collaborative working environment.
A truly inclusive organisation that values difference, where everyone feels welcome and has access to equal opportunities.
A career that's enriching and full of opportunities.
