Regional Station Manager
3 weeks ago
GWR is proud to be the custodian of Brunel's railway, one of the world's most prestigious networks. We operate some of the newest trains in the country and have exciting plans to extend our services.
We're transforming the way people think about train travel, empowering our team of over 6,000 people from diverse backgrounds to deliver a great experience for customers. Together, we'll revalue rail as a unique way to travel – relaxing, fast, efficient, friendly, and fun.
As part of the senior station management team, you'll work alongside the Head of Stations, East and West Regional Station Managers, and the wider senior team. Your focus will be on leading and developing the Central Station Management team, with a strong emphasis on Customer Service.
You'll be accountable for financial delivery against budgetary targets and manage ticket offices, ensuring retail standards compliance and impartial retailing. You'll also handle complex HR cases, including Disciplinary Hearings and Appeals.
Building relationships with property teams, project teams, and local stakeholders is crucial to delivering a product that we and the wider community can be proud of.
Previous line management experience in an operations service delivery environment is essential.
We offer a range of benefits, including:
- Health & Wellbeing: Health Cash Plan, health screenings, EAP, gym discounts
- Lifestyle: Costco membership, bike scheme, retail discounts
- Financial: Pension, share-saving schemes, payroll giving
- Travel: Free GWR Travel pass, discounted Friends and Family tickets, Eurostar, and European rail travel
- Insurance: Dental Insurance, Private Medical Insurance (PMI)
We value diversity and maintain a zero-tolerance policy towards prejudice towards colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working, and seeing all colleagues grow and thrive.
We review all roles and job descriptions to ensure they are accessible and support flexible working options where possible.
If you require additional support to complete your application due to a disability or neurodivergent condition, please follow the links below.
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