Regional Station Manager

3 weeks ago


Bristol, Bristol, United Kingdom Great Western Railway Full time
About the Role

We are seeking an experienced Regional Station Manager to lead our Central Station Management team in delivering exceptional customer service and ensuring the safe and efficient operation of our stations.

Key Responsibilities
  • Lead and develop the Central Station Management team to achieve customer service excellence.
  • Oversee the operation of a group of stations, ensuring adherence to safety standards, procedures, and processes.
  • Create and maintain a customer-centric culture throughout the region, recognizing the importance of the little things that make a difference.
  • Ensure financial delivery against budgetary targets, including management of ticket offices and retail standards compliance.
  • Undertake union negotiations and consult with Health and Safety representatives to facilitate change.
  • Manage complex HR cases, including Disciplinary Hearings and Appeals.
  • Develop strong relationships with property teams, project teams, and local stakeholders to ensure our product is one we and the wider community can be proud of.
Requirements
  • Self-starter with a passion for great customer service.
  • Experience in delivering results in a changing multi-site environment.
  • Experience in managing large teams and budgets.
  • Experience in leading origination and culture change.
  • Previous line management experience in an operations service delivery environment.
  • Educated to at least degree standard.
What We Offer
  • Health & Wellbeing: Health Cash Plan, health screenings, EAP, gym discounts.
  • Lifestyle: Costco membership, bike scheme, retail discounts.
  • Financial: Pension, share-saving schemes, payroll giving.
  • Travel: Free GWR Travel pass. Discounted Friends and Family tickets, Eurostar, and European rail travel.
  • Insurance: Dental Insurance, Private Medical Insurance (PMI)

We value our differences and maintain a zero-tolerance approach to prejudice. We celebrate diversity of thought and encourage progressive ways of working. We support flexible working options and provide a fair and equal process for all applicants.



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