Front of House Team Member

1 month ago


London, Greater London, United Kingdom Clermont Hotel Group Full time
Job Overview

Clermont Hotel Group is seeking a skilled and friendly Front of House Team Member to join their team at Thistle Heathrow hotel. This exciting role offers the opportunity to provide exceptional customer service and work in a fast-paced environment.

About the Role

This position involves working on the Reception desk, greeting guests, and providing a warm welcome. As a Front of House Team Member, you will be the first point of contact for our guests, making it essential to have excellent communication skills and a positive attitude.

Key Responsibilities
  • Greet guests and check them in/out efficiently
  • Provide exceptional customer service and respond to guest queries
  • Work effectively as part of a team to ensure seamless service delivery
Requirements
  • Prior experience in a front-line customer service role is desirable
  • Excellent communication and interpersonal skills
  • Able to work well under pressure and maintain a calm demeanor
Benefits
  • A competitive salary of £25,000 per annum, negotiable based on experience
  • Discounted rates on hotel rooms, food, and drink across the Clermont Hotel Group
  • Access to training and development opportunities to enhance your skills and career progression


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