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Field Services Specialist

2 months ago

Birmingham, Birmingham, United Kingdom ENVEA Global Full time
Job Summary

ENVEA Global is seeking a highly skilled Field Services Specialist to join our team. As a Field Services Specialist, you will be responsible for providing product support, service, and repair of our equipment across customer sites in the UK.

Key Responsibilities
  • Provide service and support to allocated customer sites, including documentation and paperwork using company software.
  • Travel to customer sites to repair, commission, calibrate, and service ENVEA products.
  • Offer technical advice to customers to help them configure systems for their applications and diagnose on-site problems.
  • Provide customers with information on products and services available, calibration services, and training.
  • Carry out functionality and system training at customer sites and ENVEA premises.
  • Ensure accurate data entry into customer databases and timely completion of Service Reports.
  • Offer feedback on equipment issues and ideas to assist future product development.
  • Communicate with the Engineering teams to ensure lessons learned from field problems are incorporated into future product iterations.
Requirements
  • Degree, HND, or Equivalent in Electrical and Mechanical Engineering.
  • Experience with instrumentation in an industrial environment.
  • Customer service and problem-solving experience.
  • Electronics experience, ideally with an instrumentation background.
  • Field service experience and knowledge of gas analyzers/particulate emission monitors are distinct advantages.
  • Use of IT for equipment testing and report writing.
  • Use of standard test equipment.
About ENVEA Global

ENVEA Global is a leading company in environmental instrumentation, analysis, and measurement. We design, manufacture, and commercialize continuous measurement equipment for ambient air, industrial emissions, and software. Our company values include the preservation of the environment and sustainable innovation.