Field Service Technical Specialist
4 weeks ago
We are seeking a highly skilled Field Service Technical Specialist to join our team at KYOCERA Document Solutions UK. As a Field Service Technical Specialist, you will be responsible for providing technical assistance to assigned KYOCERA Managed Document Services accounts within specified timescales.
Main Responsibilities:
- Investigate and rectify faults reported by KMDS and channel partner end users
- Perform routine maintenance and modifications/updates as required
- Provide support during installations
- Understand and be fully conversant with SLAs relating to assigned KMDS accounts
- Carry out basic fault finding and share expertise with team members
- Build relationships with key stakeholders within KMDS accounts
- Ensure boot stock and/or site stock is maintained at specified levels
Requirements:
- Full UK drivers license required
- Previous experience of working in a field technical support environment preferably within the MFP/copier/print arena
- City & Guilds or similar qualification
- Ability to think through problems in a logical manner to enable speedy and accurate resolution of issues
- Excellent communication and interpersonal skills to ensure first class customer service
What We Offer:
- Competitive salary
- 25 days holiday (All statutory bank holidays relevant to regional country) – 1 extra day after 5 years
- A company car + fuel card
- A buying and selling holiday scheme
- Life Assurance (4 x base salary)
- Pension Scheme – A total contribution of 8% – 5% Employer and 3% Employee
- Company sick pay (1 week after 6 month probationary period in first year, 4 weeks in years 2-3, 8 weeks in years 4-5 and 13 weeks from year 6 onwards)
- Enhanced Maternity and Paternity leave
- Employee Assistance Programme
- Bike2Work Scheme – salary sacrifice scheme to purchase bikes at a discount
- Lifeworks – Access to discounts / perks
- EyeCare – Access to money off for glasses and sight test
Our Values:
The values that underpin the Kyocera Group are the 5 C's- Communication, Courage, Commitment, Cooperation and Consciousness. It is our firm belief that employees should live by these values and we would expect that you should show your commitment to these values by carrying out your work fairly and honourably, respecting people, our work as a business, and both our local and global community.
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