Field Service Technical Specialist

2 weeks ago

Birmingham, Birmingham, United Kingdom KYOCERA Document Solutions UK Full time
Job Description

Role Division: Field Service

Based: Field Based (Birmingham)

Reporting to: Regional Service Manager

Contract: Perm, Full time

We are seeking a skilled Field Service Technical Specialist to join our team at KYOCERA Document Solutions UK. The ideal candidate will have a technical aptitude around mechanical or electrical components and experience working in the field of repairing multifunctional photo copier devices or with experience (or related qualifications) in repairing electronic and/or electro-mechanical systems.

Main Responsibilities:

  • Provide technical assistance to assigned KYOCERA Managed Document Services accounts within timescales specified by SLAs
  • Effectively investigate and rectify faults reported by KMDS and channel partner end users
  • Perform routine maintenance and modifications/updates as required
  • Provide support during installations
  • Understand and be fully conversant with SLAs relating to assigned KMDS accounts
  • Understand solutions in use and be able to carry out basic fault finding
  • Back up colleagues when necessary – e.g holiday, sickness, busy periods
  • Log call details using the call logging system within agreed timescales
  • Report reoccurring faults to enable proactive management of such faults
  • Share expertise and technical information with team members
  • Build relationships with key stakeholders within KMDS accounts at all times
  • Ensure boot stock and/or site stock is maintained at specified levels
  • Attend product courses as requested to ensure knowledge base sufficient for job role

The person's experience:

  • Full UK drivers license required
  • Previous experience of working in a field technical support environment preferably within the MFP/copier/print arena
  • City & Guilds or similar qualification
  • Ability to think through problems in a logical manner to enable speedy and accurate resolution of issues
  • Excellent communication and interpersonal skills to ensure first class customer service

What we can offer you:

  • Salary (Competitive)
  • 25 days holiday (All statutory bank holidays relevant to regional country) – 1 extra day after 5 years. Part time/temporary employees is a pro rata equivalent.
  • A company car + fuel card
  • A buying and selling holiday scheme
  • Life Assurance (4 x base salary)
  • Pension Scheme – A total contribution of 8% – 5% Employer and 3% Employee.
  • Company sick pay (1 week after 6 month probationary period in first year, 4 weeks in years 2-3, 8 weeks in years 4-5 and 13 weeks from year 6 onwards)
  • Enhanced Maternity and Paternity leave
  • Employee Assistance Programme
  • Bike2Work Scheme – salary sacrifice scheme to purchase bikes at a discount
  • Lifeworks – Access to discounts / perks
  • EyeCare – Access to money off for glasses and sight test

Values:

The values that underpin the Kyocera Group are the 5 C's- Communication, Courage, Commitment, Cooperation and Consciousness. It is our firm belief that employees should live by these values and we would expect that you should show your commitment to these values by carrying out your work fairly and honourably, respecting people, our work as a business, and both our local and global community.

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