Food and Beverage Team Member

7 days ago

Burton upon Trent, Staffordshire, United Kingdom Hoar Cross Hall Full time

About Hoar Cross Hall

We are a luxury spa resort nestled in the heart of Staffordshire, offering an unrivalled guest experience. Our estate boasts exquisite dining venues, expansive gardens, and a world-class spa. We're committed to delivering exceptional service and creating unforgettable memories for our guests.

Our Team

We're a fun and energetic team passionate about delivering amazing service and creating astounding experiences for our guests. We're looking for like-minded individuals to join our team and help us achieve our goals.

The Role

We're seeking a Food and Beverage Team Member to join our team. As part of our Food and Beverage team, you will provide efficient, courteous, and professional service at all times. You will assist in delivering all aspects of our food and beverage service to guests across all hotel and spa areas, mainly based in our award-winning Ballroom.

Key Responsibilities

  • Provide efficient, courteous, and professional service at all times
  • Assist in delivering all aspects of our food and beverage service to guests across all hotel and spa areas
  • Answer guest queries in a polite and helpful manner
  • Run a section in the Ballroom and other restaurants across the business at any given dining time
  • Maintain cleanliness and organisation of the dining area, including setting and clearing tables
  • Set up for any event or function in line with Banquet Event Orders (BEOs)
  • Ensure compliance with all closedown and setup procedures for functions
  • Handle guest complaints and maintain compliance with applicable health and safety standards

What We Offer

  • Competitive rate of pay
  • Complimentary use of the leisure and spa facilities
  • Free lunch from our staff canteen
  • Complimentary Spa Day at Eden Hall on work anniversaries
  • Employee Benefits Program
  • Free parking
  • Discount on overnight stays and spa days
  • 30% discount on food and drink
  • Excellent induction and training programme
  • Opportunities for professional development and career advancement

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