Food and Beverage Service Assistant

1 week ago

Burton upon Trent, Staffordshire, United Kingdom Hoar Cross Hall Full time

About Hoar Cross Hall

Nestled in the heart of Staffordshire, Hoar Cross Hall is a luxury spa resort that combines the elegance of a stately home with the indulgence of a world-class spa. Our estate boasts exquisite dining venues, expansive gardens, and a commitment to delivering exceptional service and creating unforgettable memories for our guests.

At Hoar Cross Hall, we're passionate about treating our guests as a friend of the family and creating positive memorable experiences during their stay or visit to the Hall and Spa. We're committed to hiring people with passion and positivity, training them for skill, and nurturing them to grow and achieve their goals.

The Role

We're seeking a Food and Beverage Service Assistant to join our team. As part of our Food and Beverage team, you will have a natural way with people, an eye for detail, and the drive to maintain and improve standards. You will work as part of a fun, energetic team creating astounding experiences for our guests.

This is a great opportunity to establish a career in an award-winning resort within the hospitality industry. You will be responsible for providing efficient, courteous, and professional service at all times, assisting in delivering all aspects of our food and beverage service to guests across all hotel and spa areas, and maintaining cleanliness and organisation of the dining area.

Key Responsibilities

  • Provide efficient, courteous, and professional service at all times.
  • Assist in delivering all aspects of our food and beverage service to guests across all hotel and spa areas.
  • Maintain cleanliness and organisation of the dining area, including setting and clearing tables.
  • Set up for any event or function in line with Banquet Event Orders (BEOs) and ensure all setup procedures are followed accurately.
  • Handle guest complaints, responding accordingly or escalating as required to ensure the complaints procedure is followed and service recovery results in a satisfied guest.

Requirements

  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple tasks efficiently.
  • A passion for food, service, and guest experience.
  • Flexible schedule, including availability to work evenings, weekends, and holidays.
  • Team player with a positive attitude.

Why Work at Hoar Cross Hall

  • Work in a stunning, historic estate with a commitment to excellence in hospitality.
  • Competitive rate of pay.
  • Complimentary use of the leisure and spa facilities.
  • Free lunch from our staff canteen.
  • Complimentary Spa Day at Eden Hall on work anniversaries.
  • Employee Benefits Program.
  • Free parking.
  • Discount on overnight stays and spa days.
  • 30% discount on food and drink.
  • Excellent induction and training programme.
  • Opportunities for professional development and career advancement.

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