Food and Beverage Service Assistant
3 weeks ago
Hoar Cross Hall is a luxury spa resort nestled in the heart of Staffordshire, offering an unrivalled guest experience. Our estate boasts exquisite dining venues, expansive gardens, and a world-class spa. We're committed to delivering exceptional service and creating unforgettable memories for our guests.
The RoleWe're seeking a passionate and dedicated Food and Beverage Service Assistant to join our team. As part of our Food and Beverage team, you will have a natural way with people, an eye for detail, and the drive to maintain and improve standards. You will work as part of a fun and energetic team creating astounding experiences for our guests.
Key Responsibilities- Provide efficient, courteous, and professional service at all times.
- Assist in delivering all aspects of our food and beverage service to guests across all hotel and spa areas, mainly based in our award-winning Ballroom.
- Answer guest queries in a polite and helpful manner.
- Maintain cleanliness and organisation of the dining area, including setting and clearing tables.
- Set up for any event or function in line with Banquet Event Orders (BEOs) and ensure all setup procedures are followed accurately.
- Handle guest complaints, responding accordingly or escalating as required to ensure the complaints procedure is followed and service recovery results in a satisfied guest.
- Competitive rate of pay.
- Complimentary use of the leisure and spa facilities.
- Free lunch from our staff canteen.
- Complimentary Spa Day at Eden Hall on work anniversaries.
- Employee Benefits Program.
- Free parking.
- Discount on overnight stays and spa days.
- 30% discount on food and drink.
- Excellent induction and training programme.
- Opportunities for professional development and career advancement.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- A passion for food, service, and guest experience.
- Flexible schedule, including availability to work evenings, weekends, and holidays.
- Team player with a positive attitude.
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