Pensions Administrator
1 month ago
About the Role
We are seeking a highly skilled Pension Administrator to join our team at Broadstone. As a Pension Administrator, you will be responsible for providing exceptional pension administration services to our clients, ensuring that all work is completed to the highest standard and in line with established procedures and control frameworks.
Key Responsibilities
- Evaluate and log incoming enquiries, ensuring that required actions are accurately recorded on our workflow system in a timely manner.
- Support the processing of team workloads through to conclusion in accordance with established procedure, ensuring that all work is subject to appropriate peer review and sign-off.
- Field inbound telephone and email enquiries, ensuring that appropriate verification checks are undertaken.
- Prepare and collate periodical or ad-hoc client information/reports as directed.
- Undertake scheme event activity or project preparations/actions, agreeing an appropriate plan to meet agreed delivery dates with designated senior team members.
- Develop technical competency in self and others, attending internal technical briefings and supporting the implementation of any required changes to practice or procedure.
- Adhere to Broadstone staff policies and procedures at all times.
Key Behaviours & Competencies
- Good communication skills, both verbal and written.
- Strong analytical and numerical ability – able to analyse, evaluate and interpret data.
- Able to work on own as well as being an influential and participative team contributor.
- Comfortable in multi-tasking.
- Demonstrates an openness to feedback and in clarifying information received.
- Exudes enthusiasm and presents a positive outlook/attitude.
Technical Knowledge and Professional Qualifications
- Required: Educated to A Level standard or equivalent, previous experience carrying out a similar role with a third-party administrator or in-house occupational pension scheme.
- Recommended: Studying towards or completion of professional qualifications (the PMI's Certificate in Pensions Calculations and/or Advanced Diploma in Retirement Provision).
Overarching Obligations
- Adhere to all relevant laws & regulations, and Broadstone Policies & Procedures.
- Achieve a good standard of ethical behaviour, do the right thing at all times.
- Comply with all relevant professional standards.
Language
The language of this job is en.
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