Customer Service Ambassador

4 weeks ago


High Wycombe, Buckinghamshire, United Kingdom Wells & Co Full time

Front of House Opportunities at Wells & Co

We are seeking talented and motivated individuals to join our Front of House team at The Flint Cottage, a vibrant pub located in the heart of High Wycombe. As a Front of House team member, you will be responsible for delivering an exceptional customer experience and ensuring that our customers have a memorable visit.

Key Responsibilities:

  • Take responsibility for the customer journey, ensuring their experience is second to none
  • Take accurate orders and work closely with kitchen staff
  • Ensure payments and receipts are correct
  • Confidently recommend menu and drinks offerings
  • Observe service and standards, reporting any incidents or issues
  • Be a supportive and proactive team member

Requirements:

  • Previous experience working front of house in a hospitality or customer-facing environment
  • Enthusiasm and passion for food and beer
  • Ability to deliver excellent customer service and great teamwork in a fast-paced and pressurized environment
  • Result-driven and ambitious individual keen to develop your career and grow with us

What We Offer:

  • Competitive hourly rate + tips
  • 28 days holiday
  • Company Pension scheme
  • Retail and beer discounts
  • Fun culture surrounded by a supportive team
  • 30% discount on all managed houses
  • Employee Assistance programme
  • Benefits portal
  • Refer a friend bonus
  • Career development programme
  • Great working environment and great prospects


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